Customer Order Specialist

Il y a 5 mois


Suresnes, France Signify Temps plein

Job Title

Customer order specialist (h/f)

**Job Description**:
Nous sommes Signify, anciennement Philips Lighting, et nous illuminons le monde en accélérant le potentiel extraordinaire de la lumière pour des vies meilleures Nous sommes les leaders de l’éclairage, entre autres de systèmes d’éclairages connectés et leur services annexes. En tirant parti de l'Internet des Objets, nous transformons des bâtiments, des lieux urbains et des maisons. Notre passion pour le développement durable fait de nous l'une des 10 entreprises les plus écologiques au monde.

Au sein de la Supply Chain, le Gestionnaire Administration des Ventes (h/f) assure l’interface opérationnelle entre Signify et le client depuis l’expression de son besoin jusqu’à la facturation. Il assure l’interface avec nos clients, le marketing, l’équipe de vente, l’équipe Supply Chain et les autres Services Support internes.

Le Gestionnaire Administration des Ventes (h/f) a une responsabilité étendue sur toute la chaine de valeur en étant en charge de la saisie, la vérification et le suivi des commandes jusqu’à leur livraison. Il s’assure de la bonne résolution des litiges.

Ce que vous allez faire
- Assurer l’accueil téléphonique des clients
- Saisir les commandes (permanent, promotionnel, installations), prendre les rendez-vous ainsi que suivre les livraisons ;
- Contrôler les commandes EDI : déblocages dans les délais impartis ; Communiquer aux clients les délais des produits et des commandes ;
- Suivre les litiges financiers et logistiques, avoirs...
- Contribuer à la gestion et organisation d’évènements clients : salon, etc ; Contribuer à la polyvalence dans le service

Ce dont vous avez besoin
- Maitrise d’Excel et de SAP R/3
- Bonne organisation, sens des priorités, rigueur, rapidité et efficacité
- Capacité à prendre des initiatives et à résoudre des problèmes
- Esprit d’équipe

A compétences égales, ce poste est ouvert aux travailleurs en situation de handicap ou assimilés au sens de l’article L. 5212-13 du Code du Travail.

Vous partagez les mêmes valeurs

Vous mettez le client au premier plan, en construisant les meilleures solutions marketing adaptées à nos partenaires et clients. Vous aimez être sur le terrain pour mieux comprendre les problématiques de votre marché. Vous êtes meilleurs ensemble, en collaborant avec les équipes pour construire grâce à nos forces et notre diversité, et en partageant un but commun. Vous faites la différence, en innovant. Ensemble nous nous distinguons pour continuer d’être leader sur le marché. Vous avez la passion du résultat, en travaillant de manière intelligente et rapide pour atteindre l’excellence.

Ce à quoi nous nous engageons

Nous nous engageons à assurer le développement continu de nos employés et à utiliser nos connaissances communes pour façonner l'avenir de la lumière et créer un avenir durable. Rejoignez le leader incontesté de l'industrie de l'éclairage et faites partie de notre équipe mondiale diversifiée



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