Manager Customer Services
il y a 1 mois
Manager Customer Services
Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
- Location:_
Entraigues
Role Purpose:
To deliver best in class Customer and Logistic Service for the cluster in accordance with Commercial & Operational Excellence.
You will manage the Customer Service team and implement processes in line with Customer Experience standards that successfully delivers Customer Satisfaction whilst managing the administration of all customer & logistics service requirement.
**Responsibilities**:
Customer Service Team Performance: Manage the daily customer service activities by implementing the standard business routine for the team, team members and stakeholders.
People Management: Attract, coach, appraise and develop the Customer Services team, ensuring staffing, and stimulating talent management, succession planning, performance management, through full reporting lines.
Budget Management: Implement the Customer Service strategy as part of achieving the budget. Implement and communicate the customer service strategy and effectively manage the Customer Service budget.
Lead to Cash Process: Manage the customer services and logistics activities taken on by the customer services team members
Export Management: Ensures that import/export activities comply with company’s policy as well as with local, country and international law and processes.
About you:
- Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience- Prior experience in customer services or logistics role in an international environment and experience in people management- English - proficient verbal & writing- Local language of the country of base and main operations - proficient verbal & writing
Inclusive Team Culture:
Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits: We will gladly discuss these aspects with you at interview stage.
Meet our People:
Recruitment Process:
Sibelco Targets:
We have set clearly defined sustainability priorities and targets, with key environmental and social objectives, which include Health & Safety, Climate & Energy, Community Engagement, Human Rights and Business Ethics.
Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services
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