Account Manager in Cutting-edge Saas Firm
Il y a 2 mois
**COMPANY**
Our client is the leading tool developer powering document understanding for top players and unicorns such as Qonto, Spendesk and Payfit.
Founded in 2018, they empower Product Managers and Developers to design and build outstanding user experiences, leveraging intelligent document processing and removing all friction from manual entry.
Their APIs are powered by state-of-the-art deep learning algorithms that are both easy to use and reliable. Key use cases include expense management, accounts payable automation, customer onboarding, and many more.
They have offices in Paris, London and San Francisco.
**ROLE DESCRIPTION**
This exciting business is expanding across Europe and North America having raised a $14M Series A led by GGV Capital in 2021. They have seen strong organic growth with a very low churn rate and aim to grow from a hundred to thousands of customers in the coming months.
To support these growth plans, they are looking for a motivated Account Manager to join them and take on outsized ownership. As Account Manager, you will be key to embrace all the excitement and challenge that this entails. Moreover, you’ll be crucial to ensure and develop client service level, improve practices and make process more scalable.
**ROLE REQUIREMENTS**
You will be responsible for
- Operating as the lead point of contact for a dedicated portfolio of existing customers
- Managing your customer portfolio and building long-lasting relationships
- Understanding your customers' goals and priorities to unlock the full partnership potential
- Growing the ARR of your customers and identifying upsell and cross-sell opportunities
- Proactively ensuring customer satisfaction at each stage of the customer journey
- Coordinating the right internal and client stakeholders for the development of the Partnership
Your main tasks will include
- Taking over your client portfolio
- Interacting with your clients according to their customer journey stage and health status
- Bringing all your customers from onboarding to promotion
- Maximizing product use
- Spotting customers at risk and forestalling churn
- Negotiating renewal and new orders
- Fulfilling customer requests on time
- Managing a diverse and complex scope of support issues
- Reporting qualitative inputs from your portfolio as well as its performance
- Appropriating then improving our practices around the customer life cycle
**REQUIRED SKILLS & QUALIFICATIONS**
You might be a fit if you have
- Previous experience in a customer-facing role
- Previous experience in a fast-growing company
- Ability to lead both internal and client cross-functional teams
- Strong listening and speaking abilities with the flexibility to adapt to your interlocutors (developers, product managers, data scientists, legal experts, c-level)
- Empathy, thoroughness and creative force
- The will to always do your best
- Fluent English level
- Connections with the values of Reliability, Humility, Autonomy, Team Spirit, Excellence
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