Head of Ops

Il y a 6 mois

Paris, France Shipup Temps plein

**Basics**:

- **Based in**: Paris area
- **Contract**: Full-time permanent contract
- **Manager**:Agop, CEO
- **Team**: Ops
- **Budget**: from 90 to 110 k€ base salary + bonus

Shipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.**

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs

**Our company culture & values**:

- **Ownership**:

- We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work._
- ** Initiative**:

- Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it._
- ‍ **Empowerment**:

- We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished._
- **Caring**:

- Being concerned about our co workers, our customers and the customers of our customers._
- **️‍ Ambition**:

- Always seeing bigger and having a strong desire and determination to succeed._

**Job description**:
**Context**:
**About the role**:
We're searching for our Head of Ops & Strategy who will focus on lead generation and improving the GTM team process, with the main objective to unlock Shipup's potential.

As an ExCom member and a strategic & operational leader, you'll also collaborate actively to shape Shipup's company strategy.

**Here are some of the key responsibilities**
- ** Lead** Shipup Ops department**: guide the Ops team toward success, and elevate the potential of each team member within the team.
- **Become a strategic partner of the **GTM team**: collaborate with the GTM team to refine their strategy, eliminate silos, and establish consistency between teams by defining common KPIs
- **Build a growth machine**: with your team, implement the targeting and enrichment workflows, automate the lead generation, and enhance the sales process.
- **Scale sales, marketing and support capabilities**: improve and automate Shipup process, fine-tune learning and resource allocation.
- **Cultivate a data culture**: collaborate on implementing a semantic layer with the data team and develop a culture KPI-driven decision-making processes.

**About the team**:
You’ll take the lead of our fresh team composed of 2 individual contributors:

- Maria, our Sales enablement manager Thomas, our RevOps specialist

We are also currently hiring a Growth Ops in this team.

**‍ About the tools**:
**Marketing and Sales**
- Hubspot
- Cargo
- CaptainData
- Webflow

**Success**
- Planhat
- Front
- Stonly

**Data**
- DBT
- BigQuery
- Looker

**Global**
- Slack, messaging platform
- Notion, collaboration platform
- PayFit, payroll & compliance for french talents
- Lattice, people success platform
- Deel, payroll & compliance for international talents

**What you'll need...**:
**You could be a good fit if you have**
- ** Leadership skills**: you can build a strategic vision and know how to inspire your team members. You adapt your communication style to meet the needs of different stakeholders.
- **Process & tools architecture**: you know how to turn complexity into simplicity and break down silos to foster collaboration among GTM team.
- **Growth savvy**: You are up to date with modern software revenue stack and have at least some low code skills. You find solutions by connecting diverse ideas and concepts. You push for original and new approaches to develop new revenue streams. You have a comprehensive understanding of growth-oriented strategy within the SaaS and/or B2B markets.
- **Operational and result-driven mindset**: you tackle tasks yourself and inspire trust to your coworkers by being highly accountable.
- **English skills**: you are proficient in English to communicate effectively with colleagues and stakeholders

**What you’ll get**:
**International culture**:we acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.

**People-centric company **:our people matter, we believe in fostering a healthy work environment. Explore our perks, benefits and employees testimonials on Glassdoor and in this video.

**Startup spirit & structured environment**:a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision

**Recruitment process**:
Our interviews are suited to our flex remote policy, it means you can choose whether you want to attend them on-site or remotely.

**️ 30 min l **Screening interview with **Quentin**, our Talent Acquisition Manager**
To better understand your career plan and answer any of your questions

**01:00 l Focused interview (position**) with **Terence**, **o**ur co-found

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