Technical Support Specialist
Il y a 2 mois
BIBAK (ex-La Consigne GreenGo) est une solution tech industrielle pour faciliter le retour des contenants et maximiser leur réemploi.
Avec une ambition : engager un large mouvement pour faire du retour des contenants une action quotidienne.
La Squad IOT cherche son Tech Support Specialist Stagiaire (H/F) qui aura un rôle de facilitation entre les clients, l’équipe produit et l’équipe technique.
Tu veux être coaché pour apprendre les problématiques liées au déploiement de solution pour des grands comptes ?
Tu veux apprendre à être débrouillard.e, et bricoleur.se auprès de PM confirmés et d’ingénieurs experts de leur domaine ?
Yes ? alors ce job est fait pour toi
**Rattaché.e à la Squad IOT, tu seras**:
- L’intervenant.e pour la résolution et le suivi des pannes sur nos différentes bornes de retour
- L’intervenant.e pour suivre l’installation des évolutions produits chez le.s client.e.s
**Ton rôle, si tu l’acceptes, consistera donc à**:
**À ton arrivée**:
- Organiser et réaliser les interventions techniques chez les client.e.s, une fois les solutions déployées
- Assurer la remontée des besoins clients et d’améliorations auprès de la squad
- Mettre en place et documenter les processus de résolutions des pannes chez les client.e.s au fur et à mesure des interventions
Afin de t’accompagner dans l’atteinte de ces objectifs, tu passeras les premières semaines aux côtés d’un de nos super Product Managers et Chef.fe de produit lancement qui maitrisent nos solutions techniques, leurs installations et la résolution des pannes.
**Profil recherché**
- Tu possèdes de préférence le permis B
- Tu parles français couramment
- École d’ingénieur ou équivalent
- Tu aimes le terrain, le contact client pédagogie
- Tu souhaites travailler dans une start-up à impact positif
- Petit plus : si tu as une passion pour l’IoT, objets connectés et le hardware
**Déroulement des entretiens**
- Un premier RDV RH de 30 minutes (en visioconférence) avec notre Product Manager pour faire connaissance et répondre à tes questions.
- 1 entretien avec l’Engineering manager de la squad
- Un café fit avec la team
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