Client Service Project Manager
Il y a 6 mois
**Client Service Project Manager**:
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
As part of the Client & Digital team and reporting to the Chief Client and Digital Officer, you will be responsible for overseeing and coordinating global Client Service Center teams to ensure the highest level of customer satisfaction. This role involves training, developing guidelines, driving continuous improvement, and managing escalated cases.
**Follow-up and Coordination of Client Service Local Teams**
- Oversee the client service teams, ensuring consistent and high-quality service delivery across all regions.
- Develop and implement training programs to enhance the skills and knowledge of client service agents
- Create and maintain comprehensive guidelines to standardize client service practices and procedures.
**Continuous Improvement**
- Lead initiatives to continuously improve client care processes and systems, leveraging feedback from clients and internal teams.
- Identify areas for improvement and implement solutions to enhance efficiency and effectiveness in client service operations.
- Monitor key performance indicators (KPIs) of Client Service Centers and client feedback to track progress and measure the impact of improvement efforts.
**Escalated Case Management**
- Manage escalated client cases, ensuring prompt and effective resolution to maintain client satisfaction.
- Serve as the primary point of contact for complex or sensitive client issues, coordinating with relevant departments to address concerns.
- Develop strategies to prevent recurrence of common issues and improve overall client service experience.
We are looking for someone with:
- Master's degree from a business school or university.
- 5 years experience in client service management, preferably in the Fashion/Luxury sector.
- Strong understanding of client care best practices and standards.
- Excellent interpersonal and communication skills, with the ability to manage and motivate global teams.
- Strong organizational skills, with the ability to handle multiple projects and deadlines.
- Detail-oriented, methodical, and proactive.
- Proficient in English (both spoken and written) and ideally in French.
LI-CG #MM
- Location: Paris, FR- Employment Type: Full time- Function: Retail- Seniority: Professional
-
Client Services
Il y a 3 mois
Paris, France Murex Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...
-
Client Services
Il y a 5 mois
Paris, France Murex Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...
-
Client Services
Il y a 5 mois
Paris, France MSA Murex S.A.S. Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...
-
Client Services
Il y a 6 mois
Paris, France Murex Temps pleinMurex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...
-
Client Services
Il y a 6 mois
Paris, France Murex Temps pleinClient Services - Associate Project Manager Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 2700 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and...
-
Senior Client Project Manager
il y a 4 semaines
Paris, Île-de-France NTT DATA Temps pleinAbout the RoleThe Senior Client Project Manager will lead and direct concurrent client projects, classified as standard or complex. This role may also be involved in larger-scale programs, responsible for delivery across multiple business areas, geographies, and technologies.Key Responsibilities:Interface with all project stakeholders to take projects from...
-
Customer Service Project Manager
il y a 1 mois
Paris, Île-de-France Audio Temps pleinProject Manager - Customer Service DepartmentWe are seeking a highly skilled Project Manager to join our Customer Service Department at Audio. As a Project Manager, you will play a crucial role in overseeing and managing various projects within our organization.Main Responsibilities:Manage and steer commercial improvement projects to ensure successful...
-
Senior Client Project
Il y a 2 mois
Paris, France NTT DATA Temps plein**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Project Manager Service
Il y a 6 mois
Paris, France GEA Group Temps plein**Project Manager Service**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working environment in...
-
Senior Client Project
il y a 4 semaines
Paris, France NTT DATA Temps pleinJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Senior Client Project
Il y a 2 mois
Paris, France NTT Temps pleinJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Customer Service Project Manager
il y a 1 mois
Paris, Île-de-France Hanson Search Temps pleinJoin Our Team as a Customer Service and Recruitment Project ManagerWe are seeking a highly skilled and experienced Customer Service and Recruitment Project Manager to join our team at Hanson Search. As a key member of our team, you will be responsible for managing recruitment projects from start to finish, working closely with clients from renowned companies...
-
Project Manager
Il y a 6 mois
Paris, France Entrust Datacard Temps pleinCareer Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust...
-
Project Manager
Il y a 6 mois
Paris, France Centric Software Temps plein**Professional Services - Paris, France - Full Time**: **Job Summary**: Centric Software is looking for an enthusiastic and motivated individual to join the Project management team in France. The Project Manager will drive full PLM implementations starting from the requirement analysis phases, the product definition phases until the final Go-Live with great...
-
Sr Project Manager
Il y a 5 mois
Paris, France Entrust Datacard Temps pleinCareer Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust...
-
Services Project Manager
Il y a 6 mois
Paris, France Manhattan Associates Temps pleinWe create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. Join the world leader software Supply...
-
Project Manager
il y a 2 semaines
Paris, France Planon Temps plein**Project Manager**: Are you ready to manage projects for our world-leading customers? We need a resourceful project manager to join our team! As a Project Manager, you will oversee clients and monitor relevant developments. You will manage resources and timelines, participate in client workshops with implementation consultants, and handle situations with...
-
Project Manager
Il y a 6 mois
Paris, France CENTRIC SOFTWARE INC Temps plein**Job Summary**: Centric Software is looking for an enthusiastic and motivated individual to join the Project management team in France. The Project Manager will drive full PLM implementations starting from the requirement analysis phases, the product definition phases until the final Go-Live with great success and client satisfaction. You will be the...
-
Project Manager
Il y a 6 mois
Paris, France Entrust France S.A.S. Temps pleinThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...
-
Project Manager
Il y a 6 mois
Paris, France SPX FLOW Temps plein**Project Manager** **Location: Évreux, France**, or Remote in France** **About SPX FLOW** SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as...
