Client Services Implementation Project Manager

il y a 1 jour

Paris, France Visa Temps plein

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa France has developed over time a specific capability to develop locally products that respond to specific market demand or facilitate adoption of global products. Those products are called transactional Value-Added Services (VAS) as they bring value to clients and Visa and are related to securing and facilitating Visa payment transactions. As part of these Transactional VAS, Visa provides to their clients Digital & E-Commerce solutions (Virtual Card for e-Commerce, VTSI, ACS).
- Responsible for onboarding projects related to innovative Digital & e-com solutions within Clients Services team.
- Responsible for the client high-level business requirements gathering (Technical, Business, Regulatory) for the transactional VAS.
- Responsible for sharing and aligning client demands with Product and Technology & Operation Partners (such as Service Design and Production Operation).
- Responsible for leading projects, ensuring that clients projects are delivered in time, on budget and with quality leads in a customer facing environment.
- Perform the Client’s Service Review for the concerned services, monitor, report the activity and the quality of the service and identify potential Service improvement.

**1) Project Management**
- Drive the relationship with the Client for the transactional VAS (commercial proposal, be the point of contact once the services has been launched)
- Day-to-day, leading all the project management tasks
- Manage the clients’ requests / needs
- Scope the project (business requirements, delivery plan, costs)
- Organize and lead workshops, projects committees, Steering committees with the clients
- Write the commercial proposal
- Coordinates the client changes internally with the other services and with the suppliers
- Follow the projects milestones to deploy evolutions in time and follow the delivery of the security assessment
- Ensure that client questions, requests, issues are addressed and processed internally
- Report (projects status, updates and warning) to the Client Services Senior Project Manager
- Manage all the client facing project documents (planning, actions follow up, reporting)
- Provide support and information on the VAS (Roadmap, Workshop, User Guide, FAQ) to the banks
- Anticipating trends and developments in the external environment and recommends innovative and creative solutions to Customer Services issues: identification of new opportunities, documents of clients’ needs and business case developments
- Anticipate customer needs and find new opportunities to propose Visa services in collaboration with the Products and Sales team

**2) Service Management**
- Drive the relationship with the Client for the Virtual Card for e-Commerce for quality of service and metrics related purposes
- Day-to-day, lead all Service management tasks for Virtual Card for e-Commerce
- Set reportable metrics to measure and maintain performance and health of the service
- Prepare the Monthly Service Review to provide a service performance review to each client to monitor the KPI, SLA and Penalties defined in the agreements between Visa and the clients
- For each client, lead a quarterly Service Review presentation
- Ensure that all client questions, requests, issues related to the quality of the service are processed internally
- Report Client’s requests of modification, deletion of existing SLAs and addition of new SLAs. These requests will be addressed by the Client ‘s Steering committee for approval and for contract amendment by the contract manager
- Regarding quality, define and implement action plan to resolve issues and improve the service delivery
- Report to the Client Services Senior Project Manager
- Manage all the client facing service quality management documents (reporting, actions follow up)
- Contribute to the development and management of the service contracts, in the context of relations with clients if needed
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site)_

**Qualifications**
- Project Management supporting complex clients and / or services
- Experience working in the bankcard operation or in a financial service environment
- Good knowledge of card payment transactions (authent

  • Project Manager

    il y a 6 jours

    Paris, France Bluequo Temps plein

    SAMY Consult the consulting arm of SAMY Alliance is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only handson project management but also strong commercial acumen to help expand our market.As a Project Manager Sprinklr Implementation at SAMY...

  • Project Manager

    il y a 1 mois

    Paris, France Bluequo Temps plein

    SAMY Consult, the consulting arm of SAMY Alliance, is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only hands-on project management but also strong commercial acumen to help expand our market.As a Project Manager - Sprinklr Implementation at...

  • Client Services

    Il y a 6 mois

    Paris, France Murex Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...

  • Client Services

    Il y a 3 mois

    Paris, France Murex Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...

  • Client Services

    Il y a 2 mois

    Paris, France Murex Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...

  • Client Services

    Il y a 2 mois

    Paris, Ile-de-France Murex Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...

  • Client Services

    Il y a 6 mois

    Paris, France MSA Murex S.A.S. Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex...

  • Client Services

    Il y a 6 mois

    Paris, France Murex Temps plein

    Client Services - Associate Project Manager Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 2700 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and...

  • Client Implementation Manager

    Il y a 7 mois

    Paris, France HSBC Temps plein

    At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could...

  • Highly Experienced Project Implementation Manager

    il y a 2 semaines

    Paris, Île-de-France Amundi Temps plein

    Job OverviewWe are seeking a highly skilled Senior Project Manager to lead our implementation projects at Amundi Technology. As a key member of our team, you will be responsible for coordinating and completing projects on time, within budget, and within scope.Company OverviewAmundi Technology is an entity of Amundi in charge of designing, developing,...

  • Customer Service Project Manager

    Il y a 2 mois

    Paris, Île-de-France Audio Temps plein

    Project Manager - Customer Service DepartmentWe are seeking a highly skilled Project Manager to join our Customer Service Department at Audio. As a Project Manager, you will play a crucial role in overseeing and managing various projects within our organization.Main Responsibilities:Manage and steer commercial improvement projects to ensure successful...

  • Senior Project Manager

    il y a 3 semaines

    Paris, France Veeva Systems Temps plein

    **Team**: Professional Services **City**: Paris **Country**: France - Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential...

  • Senior Manager, Professional Services Implementation

    il y a 2 semaines

    Paris, Île-de-France Amazon Temps plein

    We are seeking a Senior Manager to lead our Professional Services Implementation Team. This is a full-time (40 hours/week) position that involves leading a team of Professional Services managers who work with business customers at a senior level as project managers to implement Amazon Business solutions.About the RoleThis role requires you to contribute to...

  • Technical Project Manager for SAP SuccessFactors Implementation

    il y a 2 semaines

    Paris, Île-de-France UNESCO Temps plein

    The Technical Project Manager will be responsible for the successful implementation of SAP SuccessFactors at UNESCO. This is a key project that requires close collaboration with stakeholders across the organization.Job DescriptionManage the entire system implementation process, ensuring it meets the business needs of HRM and system users.Collaborate with...

  • Senior Client Project

    Il y a 3 mois

    Paris, France NTT DATA Temps plein

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Project Manager

    Il y a 6 mois

    Paris, France Anaplan Temps plein

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...

  • Technical Implementation Project Mgr

    Il y a 6 mois

    Paris, France Intuitive Surgical Temps plein

    Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse...

  • Project Manager

    il y a 3 semaines

    Paris, Île-de-France HSBC Temps plein

    As a trusted international organisation with a global customer base, HSBC offers opportunities for talent like you to help meet our ambition in Europe. Whether you want a career that could take you to the top or in an exciting new direction, we offer support and rewards that will take you further.HSBC has been certified as "Top Employer 2024" in Europe,...

  • Technical Implementation Project Mgr

    Il y a 6 mois

    Paris, France Intuitive Temps plein

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive...

  • Implementation Project Manager

    il y a 1 semaine

    Paris, France Worklife Temps plein

    **A propos** Worklife est l’unique plateforme tout-en-un intégrée aux outils RH qui optimise et développe la stratégie d’avantages sociaux des organisations de toutes tailles. Notre obsession : permettre aux équipes RH et RSE d'avoir le maximum d’impact économique, humain et sociétal grâce à leur politique sociale. Le rachat récent par...