Customer Success Manager

Il y a 3 mois


Malakoff, France WAAT Temps plein

**WAAT **est une entreprise en plein développement spécialisée dans les solutions de recharge pour véhicules électriques.

C’est une équipe jeune, dynamique, polyvalente et tournée vers l’humain.

Notre savoir-faire dédié aux copropriétés, tertiaire, flottes automobile, promoteurs immobiliers et bailleurs est déployé sur toute la France avec 10 localisations majeures.

Dans le cadre de notre développement, nous recherchons **un(e) Customer Success Manager F/H ;**

Rattaché(e) au Responsable Exploitation, vous assurez le bon fonctionnement du parc de bornes et êtes Key User de nos plateformes internes de supervision

**Vos missions, si vous les acceptez**:

- Accompagnement client:

- Assurer un suivi régulier des clients pour comprendre leurs besoins et anticiper leurs attentes ;
- Formation et Onboarding:

- Guider les nouveaux clients à travers le processus d'intégration et les former à l’utilisation de nos produits ;
- Résolution d'incidents:

- Identifier et résoudre rapidement les problèmes rencontrés par les clients, en collaborant avec les équipes internes ;
- Amélioration Continue:

- Recueillir et analyser les retours clients pour proposer des améliorations de nos produits et services ;
- Reporting:

- Recueillir et analyser les retours clients pour proposer des améliorations de nos produits et services ;

En plus des tâches mentionnées ci-dessus, d’**autres responsabilités pourront être définies en fonction de l’évolution** de l’entreprise et de vos souhaits de développement professionnel.

**Ton profil**:

- Tu es titulaire d'un Diplôme en commerce, ou marketing ou en gestion, ce poste peut t'intéresser ;
- Tu maîtrises le **Pack Office** (Word, Excel, Outlook...) grâce à tes précédentes expériences ?
- Tu es reconnu(e) pour ta **rigueur **et ton sens de l'organisation irréprochable ?
- Tu disposes d'un excellent relationnel et d'une bonne capacité d'adaptation ?

La curiosité et le bon sens sont les deux qualités principales dont tu auras besoin pour travailler avec nous

**Les + de WAAT**:

- Une structure à taille humaine en plein développement, plaçant l'**humain** et les** enjeux RSE** au cœur de sa stratégie ;
- Des missions variées qui te permettront de développer tes compétences RH ;
- Un environnement de travail stimulant et propice à l’apprentissage ;
- Une **équipe sympathique** et soudée qui met un point d'honneur à travailler dans la bonne humeur et la collaboration.


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