Global Customer Care Data Analyst
il y a 4 jours
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
The Customer Care Data analyst is responsible for supporting the Customer Efficiency team in any data analysis from CEVA’s global customer relationship management tool (C-View) especially regarding Customer experience and Customer Service data.
WHAT ARE YOU GOING TO DO ?
Administrator of key dashboards in C-View
Support for data analysis supporting performance management of Customer Service and Customer Experience KPI
Ad hoc data analysis to support internal or customer requests related to C-View data
Support to Head of Customer Efficiency in projects and ad hoc requests.
Support on Qlik/Analytics projects
Participation on improvements of dashboard and KPI management
WHAT ARE WE LOOKING FOR?
Bachelor’s degree (business administration, marketing, sales)
Experience on performance management and Customer oriented mindset
Autonomous
Analytical and problem-solving skills
Innovative thinking (Curious to find new solutions)
Ability to work on multiple projects with different deadlines at once
Excellent organizational and communication skills
Pragmatic, hand on, proactive mentality
Proficient in Microsoft Excel and PowerPoint
Ability to work in a dynamic and senior environment
Team player
Excellent command of the English language (written and verbal).
Desirable
Master’s degree (business administration, marketing, sales)
Experience with Qliksens or Tableau - analytic tool
Experience in International, dynamic environment
Experience with working in Corporate Environment
Knowledge of logistics industry or other services industry
Additional language skills
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
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