Customer Care Learning
Il y a 6 mois
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
THE ROLE
In this role you will support the “Learning & Development” pillar of our Customer Experience strategy. You will manage projects up to 5000 end users and in an international context aiming to bring a customer focus approach. You will join a dedicated team to reinforce all the Customer Centricity in all Customer Care CMA CGM organization and you will report to the current Officer Care Capability Development.
RESPONSABILITIES
**You will support our roadmap as follow**:
Training coordination and monitoring
- Create training paths and include training materials in LMS (DOCEBO) in connection with new project implementation
- Identify training path of each trainee (link with HR database / Group)
- Register & send invitations to trainees (if possible, automatically via the Academy tools)
- Create & organize sessions (if possible, automatically via the Academy tools) Docebo/Training Orchestra
- Update training paths when new modules or updates are ready CK
- Monitor the full certification process for Customer Experience Badges
Project management
- Support training preparation in coordination
- Support and Be our relay in hub/local training organization
- Help build the reporting tool
- Provide a clear and regular reporting to the management, dashboard focus on the training priority
- Collaboration: Strong interactions with different departments (Digital, Training, Customer Care ) to build and deliver the projects.
- Regular reporting on the progress, shared the result and the best practices and give the opportunities to animate the network on all these opportunities to improve our global customer experience
- Clear knowledge on networking and coordination on this size of project
Support and communication
- Modules Conception, rapid learning
- networking communication via various channel
PROFIL & QUALIFICATIONS
- Currently under advanced university degree
- Good English (oral & written). Additional language is appreciated
- Demonstrated ownership and consistent delivery on commitments
- Great organizational skills and attention to detail.
- Excellent written and verbal communications skills
- Very good knowledge of various communication channel (all tools available for community animation).
- Very good knowledge in reporting and facilitation tools (Excel, Qlik sense, MS Forms, Digital whiteboard, Beekast)
Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
87.4% of our interns and apprentices recommend CMA CGM Group for a professional experience
Watch their video testimonals
-
Customer Care Manager
Il y a 7 mois
Marseille, France Walter Learning - Marseille Temps plein**L'entreprise** Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels. Le pari de Walter Learning, c’est de proposer un nouveau modèle de formation professionnelle. Walter Learning a commencé à commercialiser son produit en mai 2019. Depuis, l’entreprise a démontré une croissance très forte, sur...
-
Customer Care Specialist
il y a 2 semaines
Marseille, France MailInBlack Temps plein**Qui sommes-nous ?** Basée à Marseille, Mailinblack est une société française en pleine expansion, et la première en cybersécurité de la région Sud à intégrer le palmarès **Great Place to Work®**. En plein développement, nous cherchons aujourd’hui un(e) nouveau **Customer Care Specialist !** **L’équipe ?** L'équipe Success que tu...
-
Customer Success Specialist
Il y a 7 mois
Marseille, France Walter Learning Temps plein**L'entreprise** Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques: - Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...) - Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...
-
Customer Success Specialist en Stage
Il y a 7 mois
Marseille, France Walter Learning Temps plein**L'entreprise** Walter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous deux marques: - Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...) - Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...
-
Customer Care Solution Operator
Il y a 7 mois
Marseille, France Skeepers Temps plein**SKEEPERS **is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil, Canada and the USA), **SKEEPERS **helps brands generate value by and for their customers. With its SaaS solutions for influencer marketing, consumer video and live shopping, data marketing...
-
Customer Care Manager
Il y a 6 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Customer Care Portfolio Project Manager
il y a 6 jours
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Customer Care CRM Business Analyst
Il y a 6 mois
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
-
Customer Care Portfolio Project Manager
il y a 6 jours
Marseille, France CMACGM Temps pleinDirigé par Rodolphe Saadé, le Groupe CMA CGM, un leader mondial du transport maritime et de la logistique, dessert plus de 420 ports dans le monde sur 5 continents. Avec sa filiale CEVA Logistics,, et sa division de fret aérien CMA CGM AIR CARGO, le Groupe CMA CGM innove constamment pour proposer à ses clients une offre complète et toujours plus...
-
Global Customer Care Data Analyst
il y a 6 jours
Marseille, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...
-
Global Customer Care Data Analyst
il y a 6 jours
Marseille, France CEVA Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...
-
Customer Care
Il y a 7 mois
Marseille, France Skeepers Temps pleinSkeepers is the European leader in shopper engagement solutions. We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Care Representative
Il y a 7 mois
Marseille, France HireOn Ltd Temps pleinPosition: Customer Care Representative (German or Dutch speaking) Location: Gennevilliers, France Work Model: On-site Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Incoming and outgoing calls (in the languages needed) - General information requests: basic questions regarding dealerships location, cars, options, warranty etc. - Complaint...
-
Lead Customer Care R&r
Il y a 7 mois
Marseille, France Skeepers Temps pleinSkeepers is the European leader in shopper engagement solutions. We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Care Specialist
Il y a 7 mois
Marseille, France Kuehne+Nagel Temps pleinAvez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne+Nagel s'appuie sur son excellence opérationnelle, sa position de leader et ses collaborateurs répartis sur + de 100 pays. En France, ce sont 10.000 collaborateurs passionnés qui travaillent chaque jour sur des...
-
Learning & Development Officer (H/F)
Il y a 7 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Customer Success Manager
Il y a 6 mois
Marseille, France Ibex Medical Analytics Temps plein**About Ibex** IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in...
-
Stage Customer Care
il y a 6 jours
Marseille, France DRSMILE Temps pleinDR SMILE est l'une des start-ups à la croissance la plus rapide dans le domaine des soins de santé digitals en Allemagne. Nous sommes spécialisés dans l'alignement dentaire esthétique traitant des malocclusions grâce à la technologie innovante Clear Aligner et nous nous efforçons de devenir votre dentiste préféré. Grâce à une technologie...
-
Learning & Development Officer
Il y a 6 mois
Marseille, France CMACGM Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Yachts Customer Service Agent
il y a 2 semaines
Marseille, France Sunsail, The Moorings and Leopard Catamarans Temps pleinOperating across the globe including Europe, Australia, North America, and Canada, at Travelopia we’re passionate about being the best and pride ourselves on the outstanding and diverse range of holiday experiences we offer our customers. With a portfolio of more than 27 unique brands, we are the world’s largest provider of specialist travel with a range...
