Aog ?aircraft On Ground? Customer Care Team Leader

Il y a 2 mois

Marseille, France AIRBUS HELICOPTERS SAS Temps plein

Airbus Helicopters SAS recrute:
Au sein de la division AH Support & Services, vous rejoindrez le Centre de soutien logistique et travaillerez dans l'équipe AOG en tant que responsable de l'équipe AOG Customer Care Communication.

La mission principale du département AOG est de remettre les avions des clients en vol lorsqu'ils sont confrontés à une panne inattendue, en utilisant soit une solution logistique (livraison de pièces détachées), soit une résolution technique.

Vous jouerez le rôle de chef d'équipe opérationnel avec pour objectif de fournir le service le plus efficace, le plus rapide et le plus compétitif pour soutenir les commandes AOG des clients.

Vous suivrez les processus et les directives du service client AOG et serez responsable de la performance.

Vous serez basé à Marignane Les Florides.

**Missions, tâches et responsabilités**:
Chef d'équipe:
Diriger les activités et l'organisation du service clientèle de l'AOG:
Travaillant en binôme avec le chef d'équipe des opérations AOG, vous agirez en tant que leader pour l'ensemble de l'activité AOG:
Activités quotidiennes:
Vous gérerez les relations avec les clients lorsqu'aucune solution n'est disponible sur le carreau et que cela nécessite un suivi étroit.

**Vos principales activités seront les suivantes**:
Afin de remplir cette mission, vous serez en étroite relation avec toutes les parties prenantes (clients, CLM, NLM, achats, experts techniques, entrepôt, transport, qualité, programmes).

**Compétences**Within AH Support & Services division, you will join the Logistics Support Centre and will work in the AOG team as an AOG Customer Care Communication Team Leader.

The key mission of the AOG Department is to return Customers aircraft back to the air when they face an unexpected failure, using either a logistic solution (delivery of spares) or a technical resolution.

You will play the role of an operational team leader with the target to provide the most efficient, fast and competitive service to support Customers' AOG orders.

You will follow AOG customer Care processes & guidelines with the accountability of the performance.

You will be based in Marignane Les Florides.

**Missions, tasks and responsibilities**:
Team Leader:
Lead the AOG Customer Care activities & organization:
Communication and regular status to customers

Planning alignment to ensure the business continuity

Team development on technical and personal skills

Support the AOG monthly performance reviews

Support processes and tools continuous improvements

Support Team development, well-being and mindset

Monitor the workload and its distribution within the AOG customer care team in close collaboration & coordination with AHD team

Working as a binome with the AOG Operations team leader you will together act as leaders for the whole AOG activity:
ensure the process compliance, continuous improvement,

perform team operational routines (priorities management / hand-over during team shift changes / on-duty support)

interface with all the AOG operational teams (within AH and Customer centers) on a regular basis and through routine overlaps

ensure regular and efficient coordination of critical AOG cases with AHF & AHD teams

support escalation of complex topics with key stakeholders, in relation with Head of Operation (Warehouse, Front office, Back offices, Technical support, PSO, etc.)

Daily activities:
You will manage the Customer relations when no solution is available on tile and which thus requires a close follow-up

**Your main activities will include**:
Communicate proactively to the Customers on their AOG open orders.

Work in close relation with AOG Operations to propose the latest valuable information to the Customers.

Master Communication level with the Customers

Prepare and participate to regular meetings with CLMs and Customers and providing status on their AOG open orders - dedicated status for Customers (Hypercare)

Weekly Dedicated status to specific customers, (not exhaustive examples: SAF, NHV, BPOL, ADAC, DRF,...)

Manage Customer feedbacks on AOGs

Manage ESM Critical Items allocation for AOGs

Manage dedicated transports for AOGs (operational, performance, finance)

Manage Customer Care Performance (dedicated Key Performance indicators)

In order to fulfill the mission you will be in a close connection with all stakeholders (Customers, CLM, NLM, Procurement, Technical experts, Warehouse, Transport, Quality, Programs).

**Competencies**

Team Spirit,

Strong collaborative player, excellent communication skills, able to motivate

Moderate & Positive mindset

Communication skills

Customer orientation

Knowledge of helicopters

Knowledge of Logistics tools as SAP, CRM SalesForce, Webtek, Tech data

General Knowledge of Helicopters

English advanced level

French advanced level

German would be a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation

  • Global Ground

    Il y a 2 mois

    Marseille, France Ceva Logistics Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...

  • Rail and Ground Product Lead

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Ceva Logistics Temps plein

    Job SummaryWe are seeking a highly experienced professional to lead our Ground & Rail Product team.Key ResponsibilitiesLead the development and implementation of Market business strategy for Ground & Rail.Collaborate with Regional specialized Ground BD organization to ensure good regional conditions for product-focused sales activity.Support global and...

  • Senior Aircraft Electronics Engineer

    il y a 1 mois

    Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Title: Senior Aircraft Electronics EngineerAt Airbus, we are seeking a highly skilled Senior Aircraft Electronics Engineer to join our team in Marignane, France. As a key member of our Computers & Electronics department, you will be responsible for managing the selection and development of onboard computers and displays, as well as associated...

  • Customer Care CRM Business Analyst

    Il y a 5 mois

    Marseille, France Ceva Logistics Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...

  • Head of Global Customer Care Excellence

    Il y a 5 mois

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Leader de l'équipe AOG

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France AIRBUS HELICOPTERS SAS Temps plein

    ObjectifVous serez responsable de fournir le service le plus efficace, le plus rapide et le plus compétitif pour soutenir les commandes AOG des clients.ResponsabilitésDiriger les activités et l'organisation du service clientèle de l'AOGTravailler en binôme avec le chef d'équipe des opérations AOGGérer les relations avec les clients lorsqu'aucune...

  • Aircraft Maintenance Manager

    il y a 1 mois

    Marseille, Provence-Alpes-Côte d'Azur, France Ryanair Temps plein

    Aircraft Engineering Services OpportunityWe are seeking a highly motivated and experienced Liaison Engineer to join our team at Marseille Airport, working in close collaboration with Ryanair, Europe's largest airline.As a Liaison Engineer, you will be responsible for managing technical teams in a fast-paced and dynamic environment. Your primary focus will be...

  • Customer Care Manager

    Il y a 5 mois

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Aircraft Contract Owner

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Airbus Group Temps plein

    Job Summary:We are seeking a highly skilled Aircraft Contract Owner to join our team at Airbus Helicopters. As a key member of our MRO Contract team, you will be responsible for managing contracts and ensuring the successful delivery of projects.Key Responsibilities:Define technical solutions and associated development logic in accordance with...

  • Lead Customer Care R&r

    Il y a 5 mois

    Marseille, France Skeepers Temps plein

    Skeepers is the European leader in shopper engagement solutions. We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...

  • Senior Aircraft Electronics Engineer

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France https:www.energyjobline.comsitemap Temps plein

    Job Summary: We are seeking a highly skilled Senior Aircraft Electronics Engineer to join our team at Airbus Helicopters. As a key member of our Computers & Electronics department, you will be responsible for managing the selection and development of onboard computers and displays, as well as associated technologies.Your Key Responsibilities:Establish...

  • Senior Aircraft Electronics Engineer

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Title: Senior Aircraft Electronics EngineerJob Summary:Airbus Helicopters is seeking a highly skilled Senior Aircraft Electronics Engineer to join our team in Marignane, France. As a key member of our Computers & Electronics department, you will be responsible for managing the selection and development of onboard computers and displays, as well as...

  • Aircraft Electronics and Computing Expert

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France https:www.energyjobline.comsitemap Temps plein

    Job Opportunity: We are seeking an Aircraft Electronics and Computing Expert to join our team at Airbus Helicopters. As a key member of our Computers & Electronics department, you will be responsible for managing the selection and development of onboard computers and displays, as well as associated technologies.Your Key Responsibilities:Develop requirement...

  • Customer Care Specialist

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps plein

    Customer Care SpecialistRejoignez l'équipe de Skeepers et devenez un spécialiste du service client !Nous sommes à la recherche d'un professionnel expérimenté pour rejoindre notre équipe de Customer Care. Vous serez chargé de qualifier les demandes des clients, de traiter les problèmes avec rigueur et attention, et de garantir un suivi...

  • Global Grounds Manager

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Ceva Logistics Temps plein

    Key ResponsibilitiesDrive growth targets for Ground & Rail Product in line with the global strategy.Support Regional specialized Ground BD organization to ensure good regional conditions for product-focused sales activity.Collaborate with global and regional KAM organization to provide Ground expertise on major opportunities.Develop capabilities and...

  • Customer Care Learning

    Il y a 5 mois

    Marseille, France CMACGM Temps plein

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Care Solution Operator

    Il y a 6 mois

    Marseille, France Skeepers Temps plein

    **SKEEPERS **is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil, Canada and the USA), **SKEEPERS **helps brands generate value by and for their customers. With its SaaS solutions for influencer marketing, consumer video and live shopping, data marketing...

  • Senior Aircraft Electronic Systems Engineer

    il y a 3 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Title: Senior Aircraft Electronic Systems EngineerJob SummaryAirbus Helicopters is seeking a highly skilled Senior Aircraft Electronic Systems Engineer to join their team in Marignane, France. The successful candidate will manage the selection and development of onboard computers and displays, and the associated technologies from early stage reflections...

  • Senior Aircraft Electronics Engineer

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps plein

    Job Title: Senior Aircraft Electronics EngineerJob Summary:Airbus Helicopters is seeking a highly skilled Senior Aircraft Electronics Engineer to join our team in Marignane, France. As a key member of our Computers & Electronics department, you will be responsible for the development of onboard computers and displays, and the associated technologies.Key...

  • Ground and Rail Business Development Director

    il y a 4 semaines

    Marseille, Provence-Alpes-Côte d'Azur, France Ceva Logistics Temps plein

    Job DescriptionWe are looking for a highly experienced professional to lead our Ground & Rail Product team.Key ResponsibilitiesCollaborate with BD and G&R product leadership to define sales targets per sub-product and geography.Communicate product strategy and growth targets to all BD organization.Deliver product training to specialized Ground BD with the...