Digital Customer Success Manager
il y a 7 jours
Company Description
What if companies had truly informed, engaged, and influential employees?
This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy and Employee Engagement.
7 years later, Sociabble is used in more than 180 countries, by companies such as Primark, Coca-Cola, Mars, Accor, EDF, Deloitte.
International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.
Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
Simplicity, kindness, respect, exemplarity, fairness, and trust are th e values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.
It is within Sociabble's Consulting teams that a new offer is to be filled:
**Job Description**:
**The mission**:
A true digital consultant, you are the guarantor of the success of your customers' experience. You will be their privileged contact, you will accompany and advise them throughout the life of their projects and in the achievement of their objectives.
You will report to the CCO but under the supervision of the Digital CSM, in charge of this activity.
This position, which is a great opportunity for immersion and development in an environment that's digital, dynamic and user-friendly, revolves around two main axes, defined as follows:
Individual Approach - Support and Advice:
- Analyze the data of each customer's platform and help them to deploy best practices and techniques to make the product even more efficient
- Manage the project launch schedule ensuring timely deployment
- Coordinate the relationship with internal technical teams during deployment
- Represent your customers with the Product team to develop new features, be the voice of your customers internally
- Manage the in the-life service phase to ensure the client's objectives are achieved, through quarterly remote meetings and being a true source of inspiration, by sharing best practices, feedback, and areas of improvement.
- Create and maintain a discreet and trusting relationship with your customers by being their main Sociabble contact
- Renew and grow your client portfolio
One-to-Many Approach:
- Define a semi-automated digital adoption strategy according to different variables: phase of the project life cycle, behavior, level of satisfaction, etc.
- Design webinar and training program, and conduct the sessions
- Structure and continuously improve tools, documentation, and internal processes
- Build and improve the digital approach by automating processes and tools
**Qualifications**:
With a higher education (sales, digital, marketing or engineering), you have excelled in your previous experiences as a Marketing Manager, Customer Success Manager or Consultant in digital communication (up to 2 years of experience)
You have excellent interpersonal skills that allow you to adapt to different kinds of interlocutors (HRD, Director of Communication, etc.).
You are attentive, which allows you to understand the needs of your customers.
You have a great sense of service, a good spirit of analysis and synthesis and are comfortable with figures.
You are proactive, rigorous, organized and have an eye for detail.
Enthusiastic and curious, you have a taste for challenges and you like to submit new initiatives.
You have an interest in the digital environment and a sensitivity to tech/data tools.
You know the American culture and have already worked in the US market.
“And of course, you speak English at a level that would dazzle Shakespeare himself” (>C1)
**The perfect match?**
You will thrive at Sociabble if
- You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
- You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
- You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
- You like international, transparent environments where everyone can learn and be heard.
Additional Information
**Other Perks**:
- Teleworking policy
- Elaborated Onboarding
- CSR initiatives
- Shared values (humility, benevolence, excellence)
- A global-week every semester
- Internal initiatives: sport, after works, sharing, and discovery.
- Transportations, meal vouchers, CSE
- Health care support
**Recruitment Process**:
- 30-minute call with
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