R&d Customer Success Manager for da Csa Replacement

Il y a 4 mois


Paris, France Dassault Systèmes Temps plein

**Mission**

Monitor & Support 360 Customer Success for at all stages of customer project and deliver our 3DS support services to enable our customers’ deployments on time & quality

**YOUR ROLE**:

- Foster Customer engagement transformation by implementing preventive risk mitigation operations and associated customer success KPIs monitoring with all stakeholders ( preventive vs reactive)
- Monitor customer project deployment on time & quality within the Geo and ensure associated data capitalization
- Act as a trusted advisor for our Sales and Services accounts responsible for all support-related matters & alert on risk mitigation needs to reach customer success
- Manage Fix Pack Customer close-lists and monitor Fix Pack Implement and Quality assessment as part of industrial operations
- Maintain 360° view of customer deployment and production health and lead remedying actions
- Manage the IFWE EXPERIENCE Client Community

**YOUR QUALIFICATIONS**:
Background: working in DS Support or R&D operations organizations.
- 3DS Company knowledge
- Knowledge on DS portfolio and solutions
- Project & Crisis management knowledge
- Customer interaction ability
- Risk Management knowledge
- Support process & tools
- R&D change management tool
- Effective communication with the ecosystem
- Executive reporting synthesis ability

**WHAT’S IN IT FOR YOU**:

- Your work will impact the outcome of the world’s biggest companies and organizations;
- Your skills will be constantly improved through challenging tasks, seminars, courses, peer knowledge sharing;
- A permanent job in a sustainable, innovative, science-oriented international company;
- Various company benefits;
- Personal benefits: Health insurance, flexible working model

**Diversity statement**:
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.



  • Paris, France Dassault Systèmes Temps plein

    Pour accompagner la forte croissance de notre groupe, nous recrutons** un(e) Customer Success Manager en charge de la zone EUROWEST.** Au sein de l’équipe « R&D Customer Success », vous travaillez en partenariat étroit avec les équipes de développement, les équipes de vente, les équipes Services et nos clients grands comptes afin d’assurer leur...

  • Customer Success Manager

    il y a 2 semaines


    Paris, Île-de-France Infotree Global Solutions Temps plein

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Infotree Global Solutions. As a key member of our account management team, you will be responsible for driving customer success and adoption of our Network Security portfolio.Key Responsibilities:Establish and maintain strong relationships with customer stakeholders,...

  • Customer Success Manager

    Il y a 4 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Success Manager

    il y a 1 semaine


    Paris, Île-de-France CastorDoc Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at CastorDoc. As a Customer Success Manager, you will be responsible for owning a portfolio of our fast-growing customers, building exceptional relationships with each customer, and delivering value at all stages of the customer journey to drive mutual success and...

  • Customer Success Manager

    il y a 4 jours


    Paris, Île-de-France Akeneo Temps plein

    {"title": "Customer Success Manager", "description": "Join Akeneo's Team as a Customer Success ManagerAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM). We empower business leaders with software, education, and an engaged community focused on product experience management.As a Customer Success Manager,...

  • Customer Success Manager

    il y a 2 jours


    Paris, Île-de-France Goodays Temps plein

    About GoodaysGoodays is a leading Customer Experience Management Platform that helps businesses deliver more human and personal customer experiences every day. Our mission is to bring your entire company together around a single goal: the customer.Job DescriptionWe are seeking an Engagement Manager to join our team. As an Engagement Manager, you will be...

  • Customer Success Manager

    il y a 4 jours


    Paris 01 Louvre, Île-de-France CastorDoc Temps plein

    Customer Success ManagerCastorDoc is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building exceptional relationships with our customers and delivering value at all stages of the customer journey to drive mutual success and growth.Key Responsibilities:Onboard, enable, and be a...

  • Customer Success Manager

    il y a 4 jours


    Paris, Île-de-France OVHcloud Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at OVHcloud. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their goals and objectives through the effective use of our cloud services.Your Key ResponsibilitiesBuild and maintain strong relationships with our customers to...

  • Customer Success Manager

    il y a 4 jours


    Paris, Île-de-France Akeneo Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...

  • Customer Success Manager

    il y a 4 jours


    Paris, Île-de-France Akeneo Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...

  • Customer Success Manager

    il y a 4 jours


    Paris, Île-de-France Akeneo Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France Cato Networks Temps plein

    **Welcome to the future of cloud networking and security!** Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of networking and security...

  • Customer Success Manager

    il y a 3 jours


    Paris, Île-de-France CastorDoc Temps plein

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at CastorDoc. As a Customer Success Manager, you will be responsible for owning a portfolio of our fast-growing customers and delivering exceptional value at all stages of the customer journey.Key ResponsibilitiesBe a proactive customer champion,...

  • Customer Success Manager

    il y a 1 semaine


    Paris, Île-de-France OVHcloud Temps plein

    Customer Success ManagerAt OVHcloud, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their goals and get the most out of our cloud services.Main Responsibilities:Build and maintain strong relationships with our customers to understand their needs...

  • Customer Success Manager

    il y a 1 jour


    Paris, Île-de-France Ezus Temps plein

    Job Title: Customer Success ManagerEzus is a leading travel technology company that simplifies and automates travel planning, budgeting, and document management for travel agencies. We are seeking a highly motivated and organized Customer Success Manager to join our team.Key Responsibilities:Manage a portfolio of client accounts to ensure successful...

  • Customer Success Manager

    il y a 1 semaine


    Paris, Île-de-France CastorDoc Temps plein

    Unlock Customer Potential with CastorDocCastorDoc is a cutting-edge AI-powered metadata management platform that empowers businesses to harness the full potential of their data. As a Customer Success Manager, you will be the driving force behind our customers' success, leveraging our ecosystem to drive growth and mutual success.Your Key...

  • Customer Success Manager

    il y a 6 jours


    Paris, Île-de-France Philips Temps plein

    Job Title: Customer Success ManagerJoin Philips, a global leader in healthcare technology, as a Customer Success Manager and play a key role in ensuring our customers realize the value of our products and services. As a member of our team, you will be responsible for coordinating customer onboarding activities, managing customer success processes, and...

  • Customer Success Manager

    il y a 2 jours


    Paris, Île-de-France Docebo Temps plein

    About This Opportunity:We're seeking a highly skilled Customer Success Manager to join our team at Docebo. As a key member of our customer success team, you will be responsible for empowering our customers to achieve their desired business outcomes through the effective use of our learning management system.Responsibilities:Be the primary contact and...

  • Customer Success Manager

    il y a 6 jours


    Paris, Île-de-France Philips Temps plein

    Job Title: Customer Success ManagerJoin Philips, a global leader in healthcare technology, as a Customer Success Manager and play a key role in ensuring our customers realize the value of our products and services. As a member of our team, you will be responsible for coordinating customer onboarding activities, managing customer success processes, and...

  • Customer Success Manager

    il y a 1 semaine


    Paris, Île-de-France Philips Temps plein

    Job Title: Customer Success ManagerJoin Philips, a global leader in healthcare technology, as a Customer Success Manager and play a key role in ensuring our customers realize the value of our products and services. As a member of our team, you will be responsible for coordinating customer onboarding activities, managing customer success processes, and...