Collections Specialist

il y a 1 semaine

Paris, France IWG Temps plein

**Collections Specialist**

**About the company**

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

**Job Purpose**

We are looking for French - Arabic speakers to join us as Collections Specialists who really enjoy engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to make payment. Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with the reasons to stay with Regus.

**Key Responsibilities**
- Actively collect payments from customers with unpaid invoices.
- Answer account queries.
- Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
- Help customers to pay outstanding invoices so they can continue their service.
- Decide on the correct action when negotiating payments and settlement offers.
- Explain service agreement terms as appropriate.
- Clarify potential consequences of not paying (i.e. handover to debt collection agencies, etc.)
- Manage customers who are resistant by remaining polite, tactful, and honest and firm.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Deliver a consistent and professional level of service at all times.

**Required Skills, Experience & Qualifications**
- Fluent French and Arabic language.
- Proven experience in a service or sales phone-based role.
- Previous experience in collecting payments is a plus.
- If possible, previous experience in dealing with customers in a B2B environment.
- Strong persuasion and problem-solving skills.
- Excellent customer service skills including clear communication, fast responses, quick thinking.
- Knowledge of collections is a plus.
- Excellent written and verbal communication skills.
- Self-starter who can work with direction but little supervision.
- Solid organisational skills, including the ability to prioritise and multitask in a demanding environment.
- Team builder.
- Recognises the importance of the team.
- Working knowledge of Microsoft Office Suite, including Excel and Outlook.
- Willingness to go beyond the job description to meet business goals.
- Upbeat, positive, sociable.
- Excellent phone skills.
- Ability to persuade and handle objections.
- Persistent and goal oriented.
- Showing empathy, assertiveness, tact and resilience.
- Self-motivated and taking ownership.
- Commercial awareness.
- Strong attention to detail.

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