User Success Manager
il y a 2 jours
**Qui sommes-nous chez Pretto ?**
L’achat immobilier est l’un des moments les plus importants d’une vie. Mais c’est aussi une étape stressante et complexe, surtout quand il s’agit de trouver le prêt immobilier qui valide son projet.
Pretto, c’est la fintech qui rend simple, efficace et équitable la recherche de crédit immobilier.
Notre secret sauce ?
- Le meilleur simulateur du marché qui permet de savoir en 3 min si on peut acheter, combien et à quel taux,
- Un expert dédié qui accompagne des premières recherches de bien jusqu’à la signature et négocie pour ses clients auprès des banques,
- Une UX aux petits oignons pour supprimer la paperasse et suivre son projet depuis son canapé.
Le résultat : des acheteurs qui obtiennent facilement leur prêt et découvrent la joie d’être propriétaire. Et ça, ça n’a pas de prix
Depuis 2017, Pretto c'est 150 000 clients conseillés, 1 Milliard € de prêt financés par an, une note de 4,8/5 sur Trustpilot, 220 collaborateurs entre Paris et Nantes, une récente série B de 30 Millions d’€... et ce n'est que le début
**3 raisons de nous rejoindre ?**
- on a **un vrai impact** sur la vie de nos clients, c’est pourquoi on met toute notre énergie et notre exigence pour proposer la meilleure expérience à tous les niveaux
- nos équipes sont engagées et aux profils très variés, on cultive la collaboration dans une **atmosphère bienveillante et positive**:
- on aide chacun à bien grandir avec des rituels de feedback ainsi qu’une **formation continue** via la Pretto Academy, notre super école de vente.
Pour aller plus loin, on vous présente sur notre site Inside Pretto tout ce qu’il faut savoir sur Pretto, ce qu’on y fait, pourquoi, comment on y travaille, granditet s’épanouit
En tant que User Success Manager, tu es responsable de l’efficacité et du confort des utilisateurs internes de Pretto. Membre à part entière de l’équipe technique, ta responsabilité est d’incarner l’IT au coeur des équipes. Tu vas apprendre à connaitre le quotidien des utilisateurs pour comprendre leurs besoins et améliorer leur vie de tous les jours sur les machines et les logiciels.
Tu es responsable du parc informatique et du support de tous les utilisateurs internes chez Pretto (experts crédits, experts assurances, conseillers, analystes ).
Tu les aides à comprendre leurs outils informatiques et l’utilisations des logiciels développés par l’équipe tech.
A partir des remontées tu te construits une opinion forte des problématiques les plus bloquantes et construit avec l’équipe produit la priorisation des nouvelles features à développer.
Tu es basé(e) à Paris mais tu es amené(e) à te déplacer ponctuellement sur notre site de Nantes.
Mission
- Support de 1er niveau sur les outils métier de crédit immobilier
- Construction de la feuille de route des évolution à apporter aux outils avec l’équipe produit à partir des feedbacks récoltés
- Gestion et préparation des postes de travail utilisateurs (PC, Mac & Linux)
- Gestion des comptes utilisateurs et des différentes licences
- Mettre en place une solution type RMM pour piloter notre parc informatique
- Gestion de toute l’IT interne (réseau, wifi, visio, systèmes de sécurité)
- Rédaction et mise à jour des procédures et documents technique
Profil recherché
- Tu aimes aider les gens et résoudre des problèmes
- Tu es organisée et tu as un bon relationnel
- Tu as déjà une expérience sur le poste de Responsable IT ou de support client
- Tu connais Windows, Mac OS et Linux mais surtout Windows
- Tu connais Google Suite
- Tu es autonome
- Tu es force de proposition sur ton scope
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