Customer Success Manager

Il y a 3 mois


Nancy, France Talentis Horizon Temps plein

**TALENTIS HORIZON, CABINET DE RECRUTEMENT DU GROUPE EUREKA EDUCATION, PROPOSE DES OFFRES EXCLUSIVEMENT RATTACHÉES À SES ÉCOLES PARTENAIRES.**

Dans le cadre d’une formation Bachelor Marketing des Ventes (Bac+3) ou Mastère Management (Bac+5), nous recherchons pour notre client un **Customer Success Manager (alternance) H/F.**

Notre client est une start-up qui propose la première solution web de digitalisation et d'automatisation du processus de gestion des contrats d’alternance et stage entre les écoles, les étudiants et les entreprises.

Le poste **Customer Success Manager (alternance) H/F** est à pourvoir **dès que possible à Nancy (54) en full télétravail**.

**MISSIONS**:
**Gérer l’onboarding de tous les nouveaux clients**:

- Assurer son intégration au sein de la plateforme en
l’accompagnant pas à pas
- Les engager sur la plateforme
- Accompagner le client dans sa gestion quotidienne des contrats
d’alternance et stage

**Gestion d’un portefeuille client**:

- Répondre aux besoins quotidiens / blocages / aides sur l’utilisation
de Filiz
- Gestion du chat : support client via chat qui permet au client d’avoir une réponse tout de suite avec un outil très performant et complet Intercom
- Gestion des appels entrants

**Fidélisation**:

- Programmer des entretiens réguliers avec les écoles qui en ont
besoin
- Collecte et analyse des retours d’expérience des clients
- Profil recherché

**Profil recherché**
- Tu te positionnes comme facilitateur au quotidien
- Tu es toujours (souvent) de bonne humeur, emphatique et tu as
une énergie communicative
- Tu fais preuve d’une écoute active et d’un sens du service
développé
- Tu as un très bon sens du relationnel, une grande aisance à l’oral
et une vraie capacité d’écoute
- Tu fais preuve d’une organisation sans faille et d’autonomie
- Tu as une motivation à toute épreuve

**L'entreprise**
- Une équipe jeune et une start-up en pleine croissance avec la
- Possibilité de mettre plein de choses en place
- Un projet intéressant apportant une vraie valeur ajoutée pour nos
futurs clients
- 100% remote : vous travaillez d'où vous souhaitez
- Alan pour ta mutuelle 100% prise en charge, tickets restaurant
Swile, et plein de nouveautés à venir
- Parce qu’on fait tout pour construire une équipe de personnes
talentueuses et passionnées où l’on apprend les uns des autres
- Des outils collaboratifs internes au top

**Le processus de recrutement**:

- Vous postulez à l’offre
- Nous revenons vers vous afin d’effectuer un entretien de pré-sélection
- Et nous vous accompagnons tout le long du processus de recrutement

**La formation est intégralement financée dans le cadre de l’alternance.**

Votre rémunération sera définie selon votre âge et votre niveau d’étude.



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