Senior Customer Success Engineer

Il y a 4 mois

Suresnes, France Qlik Temps plein

**What makes us Qlik**?**

A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The** **Customer Success Engineer** **Role**

Join us as a Customer Success Engineer at Qlik As a pivotal member of our team, you'll be at the forefront of empowering businesses with cutting-edge data integration, data quality, and data governance technology, with an initial focus on Talend technology. Your dynamic, customer-centric expertise in data engineering will drive meaningful outcomes for our most strategic customers, shaping the future of data engineering.

**What makes this role interesting?**
- **
Technical Leadership**: Own the customer relationship from a technical perspective, becoming a trusted advisor for the implementation and ongoing adoption of Qlik Talend Data Integration.
- ** Innovative Projects**: Work at the bleeding edge of data technology, solving significant data challenges and creating impactful outcomes.
- ** Customer Empowerment**: Help customers fully utilize their subscriptions, ensuring rapid Time-To-Value and unlocking the full potential of our software.
- ** Collaborative Engagement**: Partner closely with Customer Success Managers and other customer-facing roles, ensuring coordinated and successful customer outcomes.

**Here’s how you’ll be making an impact**:

- **
Best Practices Deployment**: Collaborate with customers to deploy, manage, and audit best practices, ensuring scalable and secure implementations.
- ** Technical Workshops**: Conduct technical workshops and provide product updates, empowering customers with the latest advancements.
- ** Problem Solving**: Research, investigate, and recommend solutions to data and business challenges, taking technical ownership to drive resolution.
- ** Customer Success**: Analyze and troubleshoot customer issues, document and present complex solutions, and ensure successful project completions.

**We’re looking for a teammate with**:

- **
Industry Experience**: Minimum of 6 years in a data engineering field, managing multiple customers and projects.
- ** Technical Expertise**:

- Proficiency with ETL/ELT and Data Quality technologies, especially Talend Data Fabric
- Knowledge of databases, data lakes, NoSQL technologies and data replication concepts.
- Experience with RESTful APIs, streaming technologies, and big data solutions.
- Experience in Java development, scripting languages, and DevOps technologies.
- Expertise in designing and deploying complex data solutions for cloud providers, particularly for Azure or AWS, with an understanding of container technologies
- Familiarity with Windows & Linux Servers, networking, and troubleshooting strategies.
- Abilities in SSO-related software and security technologies.
- ** Soft Skills**: Self-starter with strong client-facing consultative skills and creative problem-solving ability.
- ** Language Skills**: Business-level English.
- ** Travel**: Occasional travel to customer sites may be required for workshops, business review etc.

**Th**e** **l**ocation** for this role is**:
France
- Suresnes, Paris or Nantes

**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

**_

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