Team Leader

Il y a 3 mois


Nanterre, France CYLLENE Temps plein

Venez rejoindre un groupe ambitieux et en pleine croissance

Cyllene c’est plus de 400 collaborateurs, qui accompagnent quotidiennement leurs clients dans le domaine du numérique et de la gestion des données : hébergement en Datacenters privés ou en Cloud public, Cyber sécurité, développement web & mobile, marketing digital, solutions collaboratives

Dans le cadre de notre croissance, nous recherchons actuellement un(e) **Team Leader**, en régie chez l’un de nos clients situé Paris 8ème. Vos missions seront les suivantes:
**Détail des missions**:

- Gestion du planning de 2 techniciens
- Gestion du backlog client
- Définition et mise en place de process
- Gestion de parc (licences et matériel) et du stock
- Gestion de la base de connaissances
- Traitement et résolution des incidents (de la qualification à la clôture dans l'ITSM)
- Installation, paramétrage, enrôlement, assistance... pour les postes clients (ordinateurs, imprimantes, tablettes, téléphonie mobile)

**Profil recherché**:

- Connaissance de l’environnement Apple et Microsoft
- Rigueur et sens de l’organisation exigés
- Proactivité et autonomie attendues
- Pédagogie / Communication
- Anglais conversationnel et français courant indispensables
- Tenue vestimentaire et comportement corrects ceci dans le but de préserver l'image de marque de l'entreprise et afin de satisfaire le client

**Rémunération** : Entre 40 K€ et 45 K€ en fonction du profil (base 39h + 12 RTT) + Participation + Carte Restaurant (10€/jour travaillé pris en charge à 50%) + Mutuelle prise en charge à 60% + Prévoyance prise en charge à 100% + CSE

Type d'emploi : CDI

Salaire : 40 000,00€ à 45 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- RTT

Programmation:

- Du lundi au vendredi
- Travail en journée

Types de primes et de gratifications:

- Prime annuelle

Expérience:

- Expérience en supervision: 1 an (Optionnel)

Permis/certification:

- Permis B (Optionnel)

Lieu du poste : En présentiel


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