Digital Account Manager, Benelux and Nordics

Il y a 3 mois


IllkirchGraffenstaden, France Thermo Fisher Scientific Temps plein

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world._

**The job**:
The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in the assigned region. This person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

The position will be remote (work from home) and can be located anywhere in Europe, but will require fluency in German and proficiency in English. Some international travel may be required (up to 10% per annum / 1 week per quarter), including occasional overnight stays. You will work in a diverse, multi-cultural environment.

**What will you do?**
- Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
- Contact high-potential customers through phone, video call and social media channels to drive revenue growth.
- Understand customer needs, assess potential sales growth and identify the level of account manager support required.
- Tailor messaging based on industry-specific challenges, business objectives or initiatives.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
- Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
- Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
- Welcome & profile new customers to the business and support their eCommerce experience right from the start.
- Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
- Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
- Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

**Who we are looking for**:
**Education**
- Bachelor’s degree, Science or Business focus preferred

**Experience**
- Interacting with internal or external customers to understand and solve their problems
- Building and maintaining relationships with key collaborators
- Able to demonstrate persistence and overcoming barriers to find success
- Prior experience in Sales/Customer Service beneficial

**Knowledge, Skills, Abilities**
- Self-directed and goal-oriented
- Excellent communication skills and able to build rapport
- Comfortable approaching new contacts and able to handle rejection
- Digital mindset - able to use technology to maximise impact. Knowledge of how to use social media to grow reach is beneficial.
- Self-awareness and adaptability
- Entrepreneurial approach - able to try new techniques to find success
- Fluency in German and proficient in English
- Knowledge of Word, Excel and PowerPoint a must, Salesforce preferred
- Travel across Europe (10%), attend regional, national or international meetings

**What’s in it for you**:

- Excellent career progression opportunities with a large and growing global employer
- Competitive salary, plus sales bonus
- Full benefits package (specifics depend on country of hire)

**About us**:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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