International Customer Services Project Manager

Il y a 2 mois

Paris, France Europcar Mobility Group Temps plein

**Company Description** À propos d’Europcar Mobility Group**

Europcar Mobility Group est un acteur majeur des marchés de la mobilité.

L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de location de voitures et d'utilitaires - que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus - avec une flotte déjà " C02 light ", équipée des dernières motorisations, et qui sera de plus en plus " verte " dans les années à venir (plus d'1/3 de véhicules électriques et hybrides d'ici 2023).

La satisfaction des clients est au cœur de l'ambition du Groupe et de celle de ses collaborateurs. Elle alimente également le développement continu de nouvelles offres dans les trois lignes de services du Groupe - Professionnel, Loisirs et Proximité - qui répondent aux besoins et cas d'usage spécifiques des entreprises et des particuliers.

Les grandes marques du Groupe sont:
Europcar® -le leader européen de la location de voitures et de véhicules utilitaires légers,

Goldcar® -le leader de la location de voitures à bas prix en Europe,

Ubeeqo® - l'un des leaders européens du covoiturage aller-retour (BtoB, BtoC).

Europcar Mobility Group fournit ses solutions de mobilité dans le monde entier grâce à un réseau étendu dans plus de 140 pays (y compris des filiales en propriété exclusive - 18 en Europe, 1 aux États-Unis, 2 en Australie et en Nouvelle-Zélande - complétées par des franchises et des partenaires).
- **About Europcar Mobility Group**

Europcar Mobility Group is a major player in mobility markets.

Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group’s major brands are:

- Europcar® - he European leader of car rental and light commercial vehicle rental,
- Goldcar® - the low-cost car rental Leader in Europe,
- Ubeeqo® - one of the European leaders of round-trip car-sharing (BtoB, BtoC).

Its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries - 18 in Europe, 1 in the USA, 2 in Australia and New Zealand - completed by franchises and partners).

**Job Description** International Customer Services Project Manager**

Reporting to Group Customer Engagement Director

**Main functions**:
Within a geographical scope extended to EU, US and AUNZ, the International Customer Services Project Manager will orchestrate new projects with regards to department strategy, coordinate their roll-out, track the execution, involve stakeholders, communicate the status, and analyse results.

By addressing these aspects, the international project manager will aim to create a harmonized, standardized, and high-quality customer service experience that meets or exceeds customer expectations across diverse global markets.

**MAJOR AREAS OF ACCOUNTABILITY**

**Core Missions**:

- Customer Relation department **projects steering**
- Support ensure the proper identification of projects needs
- Support the break down the strategic roadmap into projects that you prioritise in conjunction with your management line
- Propose relevant project initiatives & their business cases to team management, aiming to enhance customer experience at a Group level
- Ensure the deployment of these initiatives, including the following tasks:

- Organise (Identify and mobilise stakeholders, Qualitative and quantitative targets definition) and lead project committees
- Align schedules, identify and coordinate resources, manage risks, status updates & approvals
- Ensure quality completion of all deliverables
- Create tools, reports, and processes to effectively communicate project status to all stakeholders
- Communicate particularities of each program to Central and Local organisations, determine project structures/interfaces
- Identify impacts on other teams such as processes, training, reporting
- Drive post-delivery feedbacks
- Other departments **project integration**
- Act as watchtower of other department initiatives to ensure Customer Relations is able to anticipate the required time and resource needs
- Analyse and digest these initiatives impacts on Customer Care activities (such

  • International Customer Services Project Manager

    il y a 3 semaines

    Paris, France Europcar Mobility Group Temps plein

    Company Description À propos d’Europcar Mobility Group Europcar Mobility Group est un acteur majeur des marchés de la mobilité. L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de...

  • International Customer Services Project Manager

    il y a 2 semaines

    Paris, France Europcar Mobility Group Temps plein

    Company Description À propos d’Europcar Mobility Group Europcar Mobility Group est un acteur majeur des marchés de la mobilité. L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de...

  • Customer Project Manager

    il y a 4 jours

    Paris, France Ericsson Temps plein

    Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many...

  • Program Manager Customer Projects

    Il y a 2 mois

    Paris, France Eaton Corporation Temps plein

    Eaton’s Customer Projects organisation is currently seeking a Program Manager - Customer Projects. Our Customer Projects organisation is focused on ensuring excellent customer experience and meeting our projects portfolio business targets by continuously improving our delivery processes and tools. We are a diverse and high performance team located across...

  • Customer Experience Project Manager

    il y a 2 semaines

    Paris, Île-de-France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...

  • Customer Experience Project Manager

    il y a 1 mois

    Paris, France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...

  • Customer Experience Project Manager

    il y a 2 semaines

    Paris, France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...

  • Customer Experience Project Manager

    il y a 1 mois

    Paris, Île-de-France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...

  • Junior Project Manager Customer Experience

    il y a 1 semaine

    Paris, France Air Liquide Temps plein

    Knowing our customers and patients, their needs, expectations and challenges, is key to delivering the best solutions, products and services. In order to enhance our Customer Knowledge, a building block of our customer experience strategy, Customer Development Group is in charge of developing and deploying the Voice of customer (VoC) program. This Group-wide...

  • International Project Manager

    il y a 4 semaines

    Paris, France Stethos Temps plein

    About usSTETHOS Group is one of the leading global players in the field of Market Research and Consulting in the Pharmaceuticals & MedTech industry. With almost 30 years of history, our dedicated teams comprise 150 professionals across 11 countries (Americas and Europe), all sharing the same commitment to excellence and client satisfaction.Leveraging our...

  • Project Manager

    Il y a 2 mois

    Paris, France Entrust Datacard Temps plein

    Career Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust...

  • Customer Care Project Manager

    il y a 3 jours

    Paris, France Vestiaire Collective Temps plein

    **About the role **\uD83D\uDDA5️** You will report to the Head of Innovation & Project and you will be in charge of leading strategic and transversal projects from design to delivery at the Customer Care team. This role encompasses a range of responsibilities aimed at ensuring exceptional customer experiences and efficient operations within our...

  • Apprenticeship - Customer Service Project Manager

    il y a 2 semaines

    Paris, France Clarins Temps plein

    **Apprenticeship - Customer Service Project Manager Assistant**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more...

  • Customer Success Manager

    Il y a 2 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 2 mois

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 4 jours

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 2 semaines

    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Project Manager

    il y a 2 semaines

    Paris, France Entrust France S.A.S. Temps plein

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Project Manager

    il y a 1 semaine

    Paris, France Entrust France S.A.S. Temps plein

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Client Services

    il y a 7 jours

    Paris, France Murex Temps plein

    -Murex Paris, France Posted 5 hours ago Permanent Competitive - Client Services - Project Manager- Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. - Operating from our 19 offices, 2 700 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform...