Key Account Manager
Il y a 7 mois
Who we are
,, - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
About the role
The Key Account Manager drives profitable GMV from the existing seller portfolio. In addition to Account Manager responsibilities, you are qualified as a specialist in tailoring the approach and solutions to different types of art sellers. You also work closely with experts to accelerate (profitable) growth (eg. through maximising the seller's understanding of Catawiki's quality guidelines and by managing commercial deals). The Key Account manager is a member of the Supercluster Sales team and reports into the Sales Manager and Sales Director.
Art Sales Team
They excel at building strong relationships, take ownership in leading projects and are regularly catching up as a team, and on an individual basis to tackle challenging leads or to align on the overall sales strategy. Besides the immediate team, they will share and approach leads with our Experts, and work on managing large accounts with our Customer Experience team.
What you’ll do
Main responsibilities of an Account Manager plus the following:
- You develop deep knowledge of sellers' needs.
- You collect market trends to drive (profitable) growth, ensuring these are disseminated across your peers in Sales & Categories.
- You educate existing sellers towards fulfilling KPIs (e.g. reserve price optimisation, quality guidelines).
- You are responsible for establishing medium and long term strategic growth plans for your assigned sellers in Iberia in alignment with the Category Manager and/or Sales Director.
- You present on a regular basis the progress of your accounts to senior management and peers.
- You work proactively with experts to accelerate (profitable) growth (e.g. through maximising your assigned sellers' understanding of Catawiki's quality guidelines and by managing commercial deals).
- You coach and mentor (junior) Account Managers
- You conduct regular business reviews by defining frequency depending on the potential or size of the seller and have a thorough understanding of the commercial processes, main KPI's and are able to translate this into relevant data and actions.
- You build long term commercial plans with your sellers and use incentive programs to improve their performance.
- You educate sellers in driving a positive Customer Experience to buyers.
- You translate new opportunities into commercial actions for sellers.
What you’ll bring
- Company and seller expertise, nurture strategic relationships with top sellers
- Strategic perspective
- Skilled negotiation
- Value-based selling
- Autonomous and organised
- A passion for the art industry or maybe have a collection yourself so that you are able to understand the language of our sellers;
- Open to travel on a regular basis in France to meet your top French sellers
- You are based in or close to Paris
- Excellent communication skills in French and English, working internally in English and externally in French.
- A Master/Bachelor’s degree with sales experience. Your degree is Commercial, Economics, or Sales related.
- Capable of using google tools (sheet, slides) and data, we are a data-driven company.
- Capable of using sales Hubspot is a plus.
Here’s what we can offer you
This is your chance to join our mission to fulfil people’s passions, as part of a young and dynamic organisation. You'll be part of an enthusiastic, highly-motivated team of 800+ Catawikians. Additionally, you can expect:
- A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
- We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
- Tailored learning and development opportunities to support your personal and professional growth;
- We want to help you celebrate special occasions in life by:
- providing employees with a 100 EURO Catavoucher upon joining and 50 EURO bir
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