Technical Customer Service Coordinator
Il y a 2 mois
**Discover a project that truly suits you.**
Your career is about more than building a resume — it’s a chance to Leave Your Mark.
Guaranteeing quality, ensuring health and safety, mitigating risks and improving performance, as well as environmental protection and social responsibilitythis is what Bureau Veritas is about.
Join an open and inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
For nearly 200 years, Bureau Veritas Marine & Offshore has been recognized worldwide for its technical expertise and reliability. We are specialized in the classification and certification of ships, offshore units, oil and gas terminals, as well as the safety and security of maritime installations and equipment.
Our 2,900 employees in over 140 countries around the world have a guiding mission: Shaping a better maritime world.
We are looking for a dynamic and proactive Technical Customer Service Coordinator. The position is located in Marseille.
Our culture ? Trust
**Role & main responsibilities**:
Express your talents within the Marine Customer Center team as a privileged point of contact for our clients.
Your role will be to ensure an efficient interface and guarantee a qualitative processing of inquiries in line with our company's strategy, procedures, and values.
Your main tasks:
- Provide shipowners with the necessary information and support regarding the implementation of their vessels' certification requirements.
- Collect specific requests and expectations from our clients, analyze them, and provide concrete responses.
- Ensure coordination within our network of experts to enable the efficient delivery of our services.
- Measure customer satisfaction levels and be proactive in proposing improvements to the provided service.
**Let’s build a world of trust together**
To join our team, you ideally hold an Engineering degree or a Merchant Marine Deck Officer diploma. You possess strong technical, regulatory, and operational knowledge in the field of maritime transport, and skills in naval architecture and ship propulsion systems will be highly valued.
Having a minimum of 2 years of experience as an officer onboard ship, within the Technical department of a shipowner, or in a classification society, is a crucial asset.
We are seeking dynamic and self-reliant individuals who aim to build trusting relationships with our stakeholders. Your strong interpersonal skills and adaptability will facilitate your integration into our teams and collaboration with our clients.
Proficiency in office tools and a good level of English to communicate easily within our international network are essential.
**Why join us?**
At Bureau Veritas, we believe that our work is essential to helping our clients in an ever-changing world.
By joining our teams, you will have the opportunity to participate in various international projects.
Our people are supported throughout their careers with technical training and ongoing professional development to keep them in touch with emerging technologies.
We believe that diversity is a strength, which is why we are committed to providing an inclusive and equitable work environment where everyone can contribute to the success of the company. We support gender equality and promote the professional integration, access, and retention of people with disabilities.
If you are ready to take on exciting challenges, join us in
_Shaping a better maritime world_
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