Field Service Engineer

Il y a 5 mois

Paris, France Fisker Inc Temps plein

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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The Field Service Engineer will be based in one of the Fisker Center+ locations in France, Belgium, Netherlands, or the United Kingdom.

Role overview

The Field Service Engineer works in close collaboration with aftersales, development teams at the factory, quality department, third-party service providers and our own regional technicians in the field to assist in the development of diagnostic processes, systems and resources so that technical issues can be immediately identified, reported and addressed.

He or she will be the contact person between the engineers at the factory in Graz and the technicians who work on a day-to-day basis in the field on our cars. He or she must be able to program software/firmware OTA, recognize emerging trends, resolve difficult to diagnose issues, support the diagnostics ecosystem, etc.

This technical position requires an experienced EV service diagnostic professional who can improve product and diagnostic quality, reduce warranty cost, and increase customer satisfaction. He or she must exhibit a can-do attitude to effectively work with technicians in the field from Fisker sites and third-party service provider sites to ensure fix right the first time.

Work travel throughout these countries is expected to be up to 40% for this role. This would include traveling to Fisker-owned sites, third-party service provider sites as well as our manufacturing and engineering facilities in Austria.

**Requirements**:
- Minimum 5-7 years of experience in related field- Create a positive team environment by fostering open communication and cross-functional collaboration- Strong validation experience on Diagnostic Standards & Protocols- Hands on Diagnostics tools Engineering diagnostics tool, Aftersales diagnostics tools.- Good understanding on CAN protocol and CAN log analysis.- Look after repair cases by working with regional technicians in the field-
- Promptly identify and report complex technical issues in the field as well as effectiveness of diagnostics, software updates and repair plans- Collaborate with engineering team at the factory to monitor, investigate and solve emerging technical issues- Good understanding of vehicle EE architecture, Vehicle schematics and components and wiring.- Experience in Remote Diagnostics, DoIP test, flashing over the air.- Experience on issue troubleshooting on vehicle, diagnostics measurements and DTC validation.- Vehicle functional validation, Vehicle intensive test, vehicle integration testing.- Experience in functional integration testing Powertrain, Body electronics, Chassis, infotainment, ADAS.

Basic Qualifications / Knowledge / Experience- Bachelor’s degree in computer science or related field (5+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)- Strong analytical and problem-solving skills with a commitment to customer service.- Highly motivated with very strong interpersonal skills, oral and written communication skills, and the ability to work effectively independently or as part of a team- Flexibility to balance competing initiatives, multi-task between project development and customer support, and adapt to changing business and technical requirements- Experience working in and contributing to a team-oriented, collaborative environment that values positive, collegial relationships among co-workers- Ability to effectively prioritize and multi-task in high volume workload situations

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