Product Manager
Il y a 6 mois
Welcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.
Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products:
TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease
TheFork Manager: our innovative software tool that digitizes restaurant operations and helps restaurateurs manage their bookings and increase their revenue
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.
We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.
**Your missions**:
**Teams organisation**:
You will join an **agile** and dynamic team at **Internal User Experience Tribe**, in a fast moving, "scale-up" environment to build the efficiency for internal users. Reporting to the Senior Product Manager leading the **Sales and Service XP team**, you will take part in an international organization that **values** **strong execution, sharing and growing together.**
You will be in charge of strengthening the internal tools, processes and experiences for Sales and Service. Your duo are the engineering teams composed of 10 developers specialised in Salesforce, Full Stack and Data Integration. You will work closely with various stakeholders across Business Ops, Sales and Marketing, Customer Service and Operations, and other Product and Engineering, Data Tribes. They are mainly located in Paris, Barcelona, Milan.
**Team missions**:
- Drive innovation and efficiency in Sales, Marketing, and Customer Service operations through enhanced process automation in our internal tools (i.e. Salesforce) and data quality across systems and data platform.
- Contribute to strategic initiatives vital to TheFork's success, including revenue generation, sales conversion and product-led capabilities.
- Enhance the satisfaction of both our Restaurant partners and Diners by refining sales and service touch points, ultimately fostering stronger customer relationships and loyalty.
**What you will do**:
In this role, you will be driving the team for:
- **Product Strategy**: Support Senior Manager to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR). Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users and external customer experiences.
- **Project Management**: Lead TheFork projects related to revenue impact, process and operational excellence, data ingestion and data quality through out Discovery, Shaping, Implementation and Change phase. Facilitate cross-functional team coordination among various stakeholders (Sales, Sales Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product & Engineering, Data Team )
- **Problem-solvings**: Understand the problems in the user journeys and propose solutions. Organize workshops with stakeholders to collect business needs. Work closely with engineering teams for implementations by providing clear functional requirements, user stories and backlog priorities.
- **Stakeholder communication**: Communicate product updates, roadmap changes, and give visibility of status to key stakeholders, including leadership teams, managers and end-users.
- **Quality Assurance**: Manage testing sessions, monitorings and documentations to ensure quality of the deliveries and data reliability in Salesforce and across systems.
- **Change Management**: Define and measure product success metrics/KPIs monitoring. Ensure user adoptions and feedback loop. Provide level 3 internal support on Salesforce, its Data integration and Data quality for end users. Develop training materials for Sales Enablement and Knowledge teams for our end-users.
- **Benchmark and Vendor**: Benchmark tools & solutions and provide technological watch (AI powered-solutions, process automations). Ensure compliance, good practices during new tools procurement and adoption.
**Who you are**:
- Min. 5 years experience in product management/ project management (ideally in a mobile or web environment)
- Experience in a CRM tool (ideally Salesforce Sales/ Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus.
- Msc/Bac+5 (Engineering school, Business degree, Master)
- Fluent English speaking and writing skills and g
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