Customer Success Manager
il y a 3 semaines
Company Description
Empower your organization with blended learning.
Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology.
Rise Up is one of the most exciting and fastest-growing technology start-ups today.
We are growing rapidly, with our community of 2 million learners in 60 countries Over the years, Rise Up has expanded its presence in France, then in Europe: UK, Portugal, Luxembourg, Belgium, The Netherlands, Germany.
We currently employ more than 80 people between Paris, London, Belgium, Munich and Lisbon, and our team doubles every year.
Our France office is located in the center of Paris (Grands Boulevards). It is very comfortable and spacious.
**Job Description**:
As part of its expansion, Rise Up is looking for a Customer Success Manager to ensure the follow-up of the services provided to our customers.
As a member of our Customer Success Team, you will manage the deployment of our solution to our customers, made up of training organizations and enterprises. You will be responsible for the operational follow-up of the project and will ensure that our contractual commitments are respected.
What is expected in this role:
- Participate in pre-sales meetings to manage client expectations and timeline
- Follow your customers in the deployment phase (carry out product training, help the customer in the configuration, be the interface between the customer and our technical project managers)
- Ensure the satisfaction and use of the platform by your customers portfolio
- Be the customer's ambassador within Rise Up
- Ensure proper reporting of customer KPIs in Planhat, our customer success platform
- Know how to manage and respond to crisis situations while maintaining customer satisfaction
- Stay up to date with news and developments related to the Rise Up platform
**Qualifications**:
You are based in France. You will report to the Head of Delivery France who will help you to develop in-depth product knowledge.
Required Skills & Experience:
- You have a bachelor’s degree or more
- You have 4 years of experience in project management / customer relations / customer success
- Excellent communication and presentation skills required
- Ability to manage several projects simultaneously involving different stakeholders
- You are fluent in French and in English.
Additional Information
Why Rise Up ?
- A booming scale-up : we will double our size this year, again
- You will work in a company that will have a huge impact in the future. Reskilling and Upskilling is now a strategic response for our customers to changing skill demands
- Rise Up culture is inclusive, collaborative and focused on an international working environment.
Our main culture events & celebrations : Annual seminar - Town hall, Secret Santa, Chandeleur, Chinese New Year, Diwali.
Perks and Benefits:
- Your onboarding will be on our product by following trainings and doing peer learning.
- We offer competitive salary and benefits (Alan Health Care insurance + Swile meal tickets, parental benefits, RTT, holiday bonus)
- Non-limit fruits (with coffee and tea )
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