![Brevo](https://media.trabajo.org/img/noimg.jpg)
Apprenticeship - Customer Success Manager - Renewal
il y a 3 semaines
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon
The Customer Success Manager - Renewal & Upsell will be responsible for assisting the Brevo Customer Success Manager Team in their efforts to maintain and grow Brevo revenue. He/She will focus on maintaining revenue on low-touch clients and will be in charge of ensuring that every yearly contract is renewed and will also focus on dealing with upsells and cross-sell opportunities of existing clients.
**As a Customer Success Manager - Renewal & Upsell, you will**:
- Work with the Lite Enterprise team to ensure the renewal of contracts of low-touch clients
- Properly deal with up-sell and cross-sell opportunities
- Contribute to maintaining revenue and lower churn rate in this segment
- Work with our Customer Success and Sales team in order to provide feedback on the requirements of our customers
- Ensure that the tools in place are used properly and provide feedback to our operations for improvements
- Provide feedback on churn reasons and identify points of improvement to avoid it in the future
- Update and maintain the CRM data on the low-touch segment
**What will contribute to your success**:
- Bachelor’s or Master’s degree student, looking for an internship in sales/customer success
- Fluent in French and English
- Excellent verbal and written skills
- Results-oriented, excellent time management skills
- First experience in a client-facing position is a plus
**What we offer**:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Meal vouchers - Swile (12,5 € per day)
- Work's council benefits (HelloCSE)
- Very competitive referral program Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents...and more
**Meet us**:
- Talent Acquisition call
- A first interview with our Customer Success Team lead
- A last interview with the Head of CSM French
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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