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Renewal Manager
Il y a 4 mois
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.
What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together
Anaplan is looking for a tenacious Renewal Manager to join our Shared Services Group for our EMEA region. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This role is an individual contributor, full-time position, where we anticipate being based out of our Paris office two days a week. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work for looks like.
Insight on your impact
Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution. Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle. Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunity. Successfully negotiate all issues related to renewals Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal. Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations) Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com Maintain an accurate 180 day rolling forecast of renewals within your territory Archive and maintain all contractual documentation. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
Your qualifications, your influence
To be successful in the role, you must possess the following skills
A “Customer First” perspective and ethos 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus Excellent understanding of legal conditions Strong negotiation skills The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers. The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers. Ability to organize, prioritize, complete activities, and meet deadlines daily. Requires strong oral and written communication skills
Preferred Skills And Technical Familiarity
Requires a 4-year college degree A minimum of 4 years professional experience – with at least two years’ experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus