Automative Service Delivery Manager
Il y a 6 mois
Description de l'entreprise
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is believed by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Description
The service account manager is the key person for delivering the newly defined Key Account Support Services for the IT4B Service Assurance Team in close cooperation with the dedicated global services team.
She/he is the main focal point for automotive key accounts for every aspect of service delivery globally. She/he understands the requirement of both the CG business and the customer completely and can translate those requirements into services.
For new projects he/ she will coordinate the setup of the global infrastructure and onboarding of near-/ and offshore teams.
Work Profile and key responsabilities
- Defines all services required for the key account and customer project specific workplace
- Understand the infrastructure requirements of the account and helps to develop and change the infrastructure as new projects come and requirements change
- Organizes regular service review meetings with the account
- Does capacity management and coordinates changes
- Supports the account team with compliance information
- Interfaces with the customer IT support organization
- Responsible for problem management
**Skills**:
- Completed studies in computer science or a comparable qualification
- Relevant experience in the area of IT service management (ITIL certification preferred)
- Experience in process consulting and IT project management
- Knowledge of IT operations
- Understanding of IT infrastructure technologies and service automation
- Independent, structured team player
- Very good communication skills and a confident manner
- Very good knowledge of main customer language (English & French)
- Familiarity with automotive projects preferred
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