![Sungrow EMEA](https://media.trabajo.org/img/noimg.jpg)
Field Service Technician
il y a 4 semaines
Your mission
Welcome to your new role, as our next Field Service Engineer (FSE)
We intend to have you Home-Office based in the more northern parts of France, and you visit our main office in Lyon occasionally.
**You will have a wide array of responsibilities, such as**:
- Follow applicable health and safety instructions and regulations.
- Perform installation, commissioning, repair, maintenance and field testing (electrical and control) for String UPS and associated communication equipment.
- Support customer technical issues with Sungrow products by providing remote support or on-site support.
- Perform refresher activities as a result of Sungrow product developments.
- Complete operations on time and on budget.
- Represent the company at the sites and be a customer contact.
- Train customers or partners on commissioning, troubleshooting and upgrades
- Verify compliance of equipment used.
- Prepare or update documentation and work instructions for successful completion of existing or future orders or service contracts.
- Follow defined and documented business processes and procedures.
- Issue intervention reports to customers and internally within the France and/or Europe organization.
- Contribute to the improvement of the overall activities and processes of the Europe organisation in order to improve customer service, become more efficient and obtain better brand recognition from customers.
- Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.
As you can see, many different tasks and aspects await, you won\'t get bored
**Profile**:
Well then, that was great wasnt it? Lets see your personal background;
- Bac +2 Electrotechnical technics and / or Contrôle Commande.
- Electrical Hazards Training.
- Knowledge of inverters and the photovoltaic sector is preferred.
- Fluent in written and spoken English.
- Ability to interact with different departments (Sales, Products) and cultures.
- Willingness to take responsibility in the medium term.
- Adaptability and rigour.
- Willing to travel, national / international
Experience dealing with customers in critical situations. Driving license.
Why us?
The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world\'s biggest Inverter Manufacturer, which we are extremely proud of
And now, for this decade, we are increasing our game, and You, You\_\_ might become part of it
**Besides that, many things await You**:
- Opportunities for Career advancement
- Bonus payment based on pre-agreed and signed KPI agreements
- Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
- Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China\_\_
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