Service Desk Agent
Il y a 5 mois
Paris, France
- Tech Hiring
- 3078841
**Job Description**:
**Service Desk Agent**
**Make Progress Thrive**
- We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
- We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.
**The role**
- To provide our customers with quality service, focusing on consistent and efficient support through: Communication, Continuous improvement of processes and tools & Customer engagement.
**Location **:Agen
**What you will do**
- Service desk will support the below mentioned activities:
- Applications supported L1 or in catch and dispatch,
- On boarding / Off boarding of user from customer systems,
- MS exchange / 0365 L1 issues,
- EUS L1 troubleshooting, Software installations, logging Service Requests and Incidents on user request, providing updates on chase calls,
- Identifying and categorising P1/P2 tickets
- Chat and Self-Service go live post approval from customer.
- Enable telephony system for users to be able to call Service Desk.
- Handle Incidents: Resolve all L1 incidents or triage (catch and dispatch) L2 or other cases to right resolver group.
- Service Request management
- Provide first call resolution on resolvable cases.
- Customer satisfaction management.
- Identify top call category to propose actions such as training, improvement or automation.
- Manage SLA& KPI.
- The technical environment is ServiceNow
- ITSM and LogMeIn support tool (Remote desktop management tool).
- Standard operating procedure documentation and maintenance (with respect to service management team recommendations).
**Who are we looking for**
- Bachelor’s degree from Computer Science, Information Systems, or related field, required
- IT industry experience with a concentration on IT service desk management including incident and requests.
- Strong verbal and written communication skills.
**What working at Wipro offers**
- A competitive remuneration package including extended fringe benefits.
- Being part of the local Wipro South Europe family and also supported by 260.000 enthusiast colleagues spread over the 6 continents;
- A state-of-the-art training platform so you can grow and become the best version of yourself;
- A dynamic working environment with room for personal development
- A career path within a global leading Technology firm
- At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ
**About Wipro**
- Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
**Diversity and Inclusion at Wipro**
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
- EUC Consulting
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Service Desk Agent
il y a 2 semaines
Paris, Île-de-France Domino RH Staff Paris Temps pleinJob SummaryWe are seeking a skilled Service Desk Agent to provide internal support to our team members. The successful candidate will be responsible for troubleshooting and resolving technical issues in a timely and professional manner.
-
M&E/Front Desk Agent
il y a 1 mois
Paris, Île-de-France Club Med Temps pleinJob Title: M&E/Front Desk AgentClub Med is seeking a highly skilled and experienced M&E/Front Desk Agent to join our team in Asia.Job Summary:We are looking for a superstar GO who can provide exceptional customer service, manage logistical operations, and promote sales in our Club Med resort.Key Responsibilities:Act as a privileged interlocutor between...
-
IT Service Desk Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinIT Service Desk ManagerAt Accor Hotels, we're looking for a skilled IT Service Desk Manager to oversee the management of our Service Desk teams. As a key member of our IT team, you'll be responsible for ensuring the smooth operation of our IT services, including incident, problem, and change management. Your expertise in IT security management and service...
-
Service Desk Operations Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinTechnology Support LeaderAccor Hotels is seeking a Technology Support Leader to join our IT team. As a key member of our team, you'll be responsible for leading our Service Desk teams and ensuring the smooth operation of our IT services. Your expertise in IT security management and service operations will be invaluable in driving our service improvement...
-
Sr. Front Desk Hospitality Agent
Il y a 5 mois
Paris, France Sonder Temps pleinSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+...
-
Front Desk Agent
Il y a 6 mois
Paris, France Melia Hotels International Temps plein**Front Desk Agent / Réceptionniste - Melia Paris Champs Elysées
-
Service Desk Operations Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinService Desk Manager RoleThe IT Service Desk Manager is responsible for the overall management of the Service Desk function, including the receipt, triage, escalation, and processing of IT support requests. This role also involves establishing procedures and systems to enable this and provide quantitative measures on performance.Key Responsibilities:Manage...
-
Front Desk Representative
il y a 1 mois
Paris, Île-de-France Club Med Temps pleinJob Title: 5 Trident Front Desk AgentJob Location: Club Med GroupJob Type: Temporary contractJob Description:We are seeking a professional and sociable individual to join our team as a Front Desk Agent. As a key member of our team, you will be responsible for welcoming guests, handling telephone switchboard duties, and ensuring the smooth operation of our...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Front Desk AgentJob Summary:We are seeking a professional and diplomatic Front Desk Agent to join our team at Club Med. As a key member of our resort staff, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key Responsibilities:Arrivals and departures (check-in and check-out)Telephone...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Front Desk AgentJob Summary:We are seeking a professional and diplomatic Front Desk Agent to join our team at Club Med. As a key member of our resort staff, you will be responsible for providing exceptional customer service and ensuring a smooth arrival and departure experience for our guests.Key Responsibilities:Arrivals and departures (check-in...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob OverviewClub Med is seeking a highly skilled and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and ensuring a seamless experience for our valued customers.Key ResponsibilitiesWelcoming guests and providing exceptional customer...
-
Customer Service Representative
il y a 3 semaines
Paris, Île-de-France Thinkproject Temps pleinCustomer Service Representative - Front DeskProvide exceptional customer service to clients visiting our front desk. Greet and assist visitors, address their inquiries, and resolve any issues promptly. Maintain a positive and welcoming atmosphere.Responsibilities:• Greet and welcome clients• Address inquiries and resolve issues• Maintain a clean and...
-
Public Relation Coordinator/Front Desk Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Public Relation Coordinator/Front Desk AgentJob Summary:We are seeking a highly skilled and multilingual Public Relation Coordinator/Front Desk Agent to join our team at Club Med. As a representative of our resort, you will be responsible for providing exceptional customer service to our Mandarin/Japanese/Korean-speaking guests.Key...
-
Front Desk Agent
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob SummaryAs a Front Desk Agent at Club Med, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.Key ResponsibilitiesWelcoming and informing clients at any time of the dayJuggling between check-ins, telephone reception, and cash-out proceduresDeveloping internal sales and handling...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Front Desk AgentJob Description:We are seeking a professional and diplomatic Front Desk Agent to join our team at Club Med. As a key member of our reception team, you will be responsible for ensuring a warm and welcoming experience for our guests.Key Responsibilities:Arrivals and departures (check-in and check-out)Telephone switchboardComputer...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Front Desk AgentJob Summary:We are seeking a professional and diplomatic Front Desk Agent to join our team at Club Med. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth arrival and departure experience for our guests.Key Responsibilities:Arrivals and departures...
-
IT Service Desk Lead
Il y a 5 mois
Paris, France Adevinta Temps pleinWe’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether...
-
Front Desk Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob Role: Front Desk AgentLocation: Club Med GroupAbout the Role:We are seeking a professional and diplomatic Front Desk Agent to join our team at Club Med. As a key member of our reception team, you will be responsible for ensuring a warm and welcoming experience for our guests.Key Responsibilities:Manage arrivals and departures, including check-in and...
-
Customer Service Desk Analyst
il y a 4 semaines
Paris, Île-de-France IDnow GmbH. Temps pleinJob Summary: We are seeking a highly skilled Customer Service Desk Analyst to join our team at IDnow GmbH. As a key member of our service desk, you will be the first point of contact for our customers, providing timely and effective support to ensure their needs are met.Key Responsibilities:Provide exceptional customer service and support via phone, email,...
-
Club Med Front Desk Representative
il y a 2 semaines
Paris, Île-de-France Club Med Temps pleinJob Title: Front Desk AgentAbout the Job:We are seeking a professional Front Desk Agent to join our team at Club Med. As a key member of our resort staff, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Manage arrivals and departures, including check-in and check-out proceduresOperate the telephone...