Customer Success Manager
Il y a 3 mois
**À propos**:
**Esri France commercialise la gamme de Système d’Information Géographique la plus complète et la plus utilisée dans le monde. Les solutions de l’éditeur de logiciel Esri sont utilisées par des milliers de clients qui créent, traitent et exploitent la donnée géographique.**
**Nous rejoindre, c’est rejoindre la communauté de la géomatique au sein d’une entreprise française, indépendante, à la santé financière solide, leader dans son domaine.**
**Nous offrons un environnement de travail stimulant et serein, dans lequel la diversité des missions et des techniques permet un développement continu des compétences. Notre investissement en formation est fort et les évolutions professionnelles certaines. Nous attachons une grande importance au respect des équilibres de vie, notamment avec la pratique du télétravail et attendons en retour le partage de nos valeurs propices au bien-être collectif et à la satisfaction de nos clients.**
**Descriptif du poste**:
Au sein de la Direction du Succès Client, vous intégrez le département Programmes Client. Vous êtes au cœur de notre mission d’entreprise : « Garantir le succès des projets de nos clients en mobilisant toutes les ressources d’Esri France au travers d’un processus d’entreprise ».
Le Customer Success Manager est l’interlocuteur privilégié du client, il assure l’interface entre celui-ci et l’ensemble des services intervenants.
Afin de garantir une expérience positive tout au long du parcours client ; du premier contact à la maturité des projets, vous:
- « Onboardez » les nouveaux clients en leur fournissant l’accès à l’ensemble des ressources utiles à leur démarrage
- Instaurez des contacts réguliers visant à mieux connaitre les enjeux et besoins des clients
- Reformulez et transmettez les attentes et les problématiques des clients aux intervenants Esri France
- Orientez les clients vers les interlocuteurs pertinents et les outils adaptés
- Assurez une dynamique entre les équipes internes sur les sujets de la relation client
- Assurez le suivi des réponses aux demandes clients
- Automatisez des actions «One to Many» pour répondre aux attentes récurrentes
- Participez activement à la mise en place d’un système de mesure du Succès Client
- Participez à la croissance des indicateurs de satisfaction
**Profil recherché**:
Diplômé(e ) d’une école d’ingénieurs ou d’une formation universitaire en commerce ou management avec une orientation éditeurs informatiques, vous avez mis en pratique vos compétences techniques et vos qualités relationnelles, lors d’une expérience réussie d’au moins 2 ans.
**Ce poste est fait pour vous si vous cochez la majorité des points suivants**:
- Vous savez créer une relation de confiance avec vos interlocuteurs-
- Vous êtes orienté(e ) client et solutions et savez animer la relation client-
- Vous anticipez les demandes et besoins de vos clients-
- Vous êtes pragmatique et vous savez identifier et mobiliser les ressources internes autour des problématiques et du projet client.**Encore un petit effort, c’est un plus**: Vous connaissez le domaine de l’Information Géographique et les technologies Esri ou êtes fortement intéressé(e ).
**Pourquoi nous rejoindre ?**- Car nous assurons votre montée en compétences sur nos technologies.-
- Pour gagner en expertise sur les technologies Esri-
- Pour développer plus encore votre sens de la stratégie et du service-
- Pour rayonner sur l’ensemble des acteurs au service du succès des projets de vos clients-
- Pour développer votre réseau**Process de recrutement**:
Etape 1 : Entretien avec le manager et les RH
- Etape 2 : Entretien avec le Directeur**Informations complémentaires**:
- Type de contrat **:CDI**:
- Lieu **:Meudon, Limonest**:
- **Télétravail partiel possible
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