Technical Account Manager
il y a 2 jours
Casting a vision for customer success, we're seeking a seasoned Technical Account Manager to join our team at CAST. As a trusted advisor, you'll be the go-to expert for our biggest and most important clients in France, driving customer satisfaction and growth through strategic partnerships and technical guidance.
Key Responsibilities:- Develop and maintain customer relationships, ensuring top-level satisfaction and retention.
- Secure renewal and expansion of recurring revenue for CAST's products and services.
- Ensure successful onboarding of CAST's customers with a continuous follow-up process.
- Provide technical support and guidance to clients, helping them maximize the value of CAST products.
- Engage with IT and Business executives to understand their KPIs and priorities, providing additional value from CAST products.
- Establish and drive governance with clients, service providers, and cloud providers.
- Accelerate change in development practices, modernization, and risk detection, providing guidance on modern architectures and increasing team efficiency.
- Create and animate a vibrant customer community around CAST products, fostering relationships with champions and ambassadors.
- ~5+ years of experience as a customer advisor, customer success manager, or Technical Account Manager, or technical consultant or Architect.
- Proven track record of impacting development organizations by bringing new practices and increased performances.
- Strong communication skills with ability to connect and influence Senior Management and C-Level.
- Proven ability to identify and resolve technical and non-technical issues, with a customer-focused approach.
- Experience in interpreting metrics and making data speak to define and track improvement plans.
- Active listening skills; superior interpersonal skills; ability to work effectively with cross-functional teams.
- Master degree in Computer Science or a related technical discipline.
- Language: French & English fluent.
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Technical Account Manager
il y a 4 jours
Meudon, Île-de-France Cast Temps pleinCAST Technical Account ManagerCasting a vision for customer success, we're seeking a seasoned Technical Account Manager to join our team at CAST. As a trusted advisor, you'll be instrumental in driving customer satisfaction, growth, and retention.Key Responsibilities:Develop and maintain customer success plans, ensuring alignment with business objectives and...
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Technical Account Manager
il y a 2 jours
Meudon, Île-de-France Cast Temps pleinCAST Technical Account ManagerCasting a vision for customer success, we're seeking a seasoned Technical Account Manager to join our team at CAST. As a trusted advisor, you'll be instrumental in driving customer satisfaction, growth, and retention.Key Responsibilities:Develop and maintain customer success plans, ensuring clear retention goals and process...
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Technical Account Manager
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Meudon, Île-de-France Cast Temps pleinCAST Technical Account ManagerCasting a vision for customer success, we're seeking a seasoned Technical Account Manager to join our team at CAST. As a trusted advisor, you'll be the go-to expert for our biggest clients in France, driving customer satisfaction and growth through strategic partnerships and technical guidance.Key Responsibilities:Develop and...
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