Technical Account Manager

il y a 22 heures


Meudon, Île-de-France Cast Temps plein
CAST Technical Account Manager

CAST is the software intelligence category leader, and we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be a strategic partner and technical advisor for our biggest and most important clients in France.

Key Responsibilities:
  • Ensure top-level customer satisfaction by creating and maintaining a customer success plan and establishing clear retention goals and process milestones.
  • Secure renewal and expansion of recurring revenue for CAST's product and services.
  • Ensure successful onboarding of CAST's customers with a continuous follow-up process.
  • Become an expert on CAST products and provide technical support to clients.
  • Engage with IT and Business executives to understand their KPIs and short-term/long-term priorities.
  • Establish and drive governance with clients, service providers, and cloud providers.
  • Help accelerate change in development practices, modernization, risk detection, and team efficiency.
  • Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customers' organizations and processes.
  • Create and animate a vibrant customer community around CAST products.
Requirements:
  • 5+ years of experience as a customer advisor, customer success manager, or Technical Account Manager.
  • Proven track record of impacting development organizations by bringing new practices and increased performances.
  • Strong technical background in software development with understanding in application architecture, application development, and lifecycle management practices.
  • Good understanding of software portfolio management, ADM productivity management, ICT cost control, modernization programs, risk management, and SDLC transformation programs.
  • Master degree in Computer Science or a related technical discipline.
  • Fluency in French and English.

If you're passionate about driving customer success and have a track record of delivering results, we'd love to hear from you.


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