Client Success Manager
il y a 3 semaines
About CAST Software Inc.
CAST is recognized as the leader in software intelligence. Our innovative technology offers unparalleled insights into custom applications, providing detailed intelligence about their structure, architecture, transaction flows, cloud readiness, and potential risks. This capability is crucial for accelerating modernization efforts in the cloud, enhancing the efficiency of software engineering, managing open-source risks, and ensuring thorough technical due diligence.
Role Overview
As a Client Success Manager, you will serve as a vital partner and technical consultant for our most significant clients in France. You will join our expanding customer success team, collaborating closely with professional services, product support, and sales teams. This position offers a unique opportunity for professional growth as our program evolves.
Key Responsibilities
- Ensure exceptional customer satisfaction by developing and maintaining a comprehensive customer success plan, establishing clear retention goals, and defining process milestones.
- Facilitate the renewal and expansion of recurring revenue for CAST's products and services.
- Oversee the successful onboarding of clients, implementing a continuous follow-up process and enhancing communication tools and resources.
- Become a subject matter expert on CAST products, providing technical support tailored to clients' business and technical needs.
- Engage with IT and business executives to understand their key performance indicators (KPIs) and strategic priorities, delivering additional value through CAST solutions.
- Establish governance frameworks with clients, service providers, and cloud partners, advocating for client interests within CAST.
- Drive improvements in development practices, modernize systems, identify risks early in the software development lifecycle, and enhance team productivity.
- Promote the adoption of CAST Software Intelligence, integrating our solutions into client organizations and deploying metrics to measure and enhance business value.
- Foster a vibrant community of CAST product users, building relationships with champions and advocates who will promote the product's benefits internally and at external events.
- Communicate client feedback and opportunities to the Sales, Support, and Professional Services teams at CAST.
Qualifications
- Minimum of 5 years of experience in customer advisory roles, customer success management, technical account management, or as a technical consultant or architect.
- Demonstrated success in enhancing development organizations through the introduction of new practices and improved performance.
- Strong communication skills with the ability to connect with and influence senior management and C-level executives.
- Proven capability to identify and resolve both technical and non-technical challenges with a customer-centric approach.
- Experience in analyzing metrics and utilizing data to define and track improvement initiatives.
- Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
- Experience in deploying IT scorecards or performance measurement systems.
- Solid technical background in software development, with knowledge of application architecture and lifecycle management practices.
- Understanding of software portfolio management, application development management, risk management, and modernization programs.
- Master's degree in Computer Science or a related technical field.
- Fluency in French and English.
If you are dedicated to driving customer success and possess a proven track record of achieving results, we look forward to your application.
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