Solutions Engineer
Il y a 3 mois
Career Growth, Flexibility and Collaboration
Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
We are looking for Solutions Engineer.
Position Overview:
- In this role the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS) and will act as a technical trusted advisor for customers onboarding.- She/He will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.- She/He will act as the interface between Entrust and its customers, using both IT and business skills to help clients to implement tailored solutions in their business processes.- Additionally she/he will partner with sales/pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement.- She/He is a technical and customer-facing role, responsible for successful customer onboarding.
**Responsibilities**:
- Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.- Assist Customers in the development, integration, deployment and installation of DCS products in their environment.- Collaborate with project management team to deliver projects to Customers in a timely matter.-
- Lead resolution of Customers deployment issues during project phase and coordinate escalation to Product and R&D as appropriate.- Operate within the helpdesk software, updating tickets and generating knowledgebase articles.-
- Designs user manuals (installation, operation, etc.) as well as project specific training materials- Configure the customer environments in the Entrust cloud.- Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.- Respects the schedules and the charges allocated for this work- Review impact of new DCS releases, new DCS product features and delivery schedules on Customer’s implementation processes.
Basic Qualifications:- Bachelor’s degree in computing science, engineering, mathematics, or related field of study.- Fluent in English - a second language is a must (French / Spanish / Arabic).- Ability to perform customer facing.- Appetite in technology and innovation. Desire to learn- Experience acting as escalation point for complex customer tickets.
Preferred Qualifications:
- Experience with tokenization, tokenization platforms and associated flows (MDES, VTS).- Experience with financial payment technology.- Experience in Cloud deployments- Experienced in Mobile SDK, Web services and/or APIs.- Conduct on-site installation, integration and configuration of Datacard solutions including integration with 3rd party products, while developing a good rapport with those customers- Handhold, educate, provide knowledge transfer and generally ensure customers can become self-sufficient on the use of their Datacard solutions- Assist customers with post-deployment issues and identifies new opportunities- Aid Customer Support in resolving customers' technical issues- Conduct software testing- Work with toolkits and SDKs- Identify and troubleshoot issues that arise in any of these areas: servers, networks, TCP/IP, RS-232, Microsoft and Linux operating systems,databases, hardware, fault-tolerance, availability, and scalability.
Basic Qualifications- Bachelor's degree in Computer Science, Engineering or equivalent experience- Minimum of 5 years of relevant corporate or commercial experience as a Systems Engineer or related- Experience integrating software and solutions for external customers- Demonstrated success in effectively communicating at all levels of an organization- Capable of learning new technology and products quickly- Capable of working in and for small teams- Demonstrate a business acumen with customers that promotes good rap
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