Stage Customer Success

Il y a 3 mois


Nice, France CODAGE Paris Temps plein

Nice

Digital

Internship

**QUI SOMMES-NOUS ?**:

- Nous sommes CODAGE Paris_

Une Maison de Cosmétologie Contemporaine fondée en 2010 par Amandine & Julien Azencott, frère et sœur, passionnée par les soins de la peau et l'excellence du service client.

CODAGE prône la beauté sur-mesure, tout en garantissant la tolérance de ses produits pour tous les types de peau; aux formules clean, 100% made in France (dans son propre laboratoire basé sur la Côte d'Azur), vegan et véritablement efficace.

Pour soutenir son développement, CODAGE recherche ses futurs talents pour rejoindre ses équipes.

**QUE RECHERCHONS-NOUS ?**:

- Nous recherchons un Customer Success _

En tant que Customer Success, votre rôle est essentiel pour nous aider à satisfaire au mieux et au quotidien nos clients. Votre objectif ? Que chaque client de CODAGE Paris reçoivent les produits qui correspondent à leur peau,

Ce stage est d’une durée de 6 mois., vous reporterez directement à notre directeur du digital

**DE QUOI SEREZ-VOUS RESPONSABLE ?**:

- Vous assurerez un service client sur mesure _

C’est au travers des mails, du chat et du téléphone que vous gérerez de façon autonome notre Service Client et proposez des solutions sur mesure:

- Assurer le suivi de l'envoi et de la réception des commandes en lien avec notre laboratoire
- Suivre les litiges jusqu'à leur résolution
- Proposer des actions correctives et suivre ces projets
- Participer à la mise en place de projets pour le Customer Service: projets de fidélisation, partenariats, événements
- Force de propositions pour toujours améliorer notre service
- Epauler également notre Community Manager

**COMMENT FAIRE PARTIE DE CETTE AVENTURE ?**:
Postulez dès maintenant en remplissant notre Formulaire de Candidature.



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