Senior Customer Success Manager

Il y a 2 mois

Paris, France UpSlide Temps plein

We’re looking for a **Senior Customer Success Manager** to be a point of contact for our clients and and to ensure their satisfaction and renewal through innovational and educational ways.

**Client satisfaction & empowerment**
- Build strong and permanent relationships with your **jumbo clients (>100K)**:

- Lead business reviews and introduce your client to new features relevant to their use case
- Organize webinars to train your clients on specific features
- Organize and lead meetings to create or strengthen your relationship with your client
- Identify and empower UpSlide ambassadors amongst **our biggest clients**:

- Work closely with the Sales teams to identify opportunities
- Lead workshops with our Product team to represent your clients’ voice

**Data analysis & Innovation**
- Analyze your clients’ usage statistics to proactively propose levers to increase them
- Collect and process customer feedback
- Innovate by creating new onboarding tools such as Webinar, statistics dashboard, and newsletters
- Organize events to promote UpSlide

**You are a great fit if you have**:

- ** +3 years experience** as a CSM, ideally in the tech sector
- Bilingual level in **French** and **English**:

- Proficiency in **Microsoft Office**:

- An ease when speaking (you want to progress in this area)
- A fondness for teamwork and collaboration with different professions
- An analytical mind that helps you solve customer problems
- Experience speaking with **C-level contacts**:

- An eye for detail

**We’d love it if**:

- You are interested in building lasting relationships with your clients
- You have an empathetic, patient, service-oriented mindset
- You have an educational spirit

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