Customer Service
Il y a 2 mois
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
With the Smart Mobility start-up, Valeo enters the new mobility by offering innovative new mobility programs (E-bikes service, EV chargers, emergency calls...), in addition to the regular automotive aftermarket activities managed by the IAM & OES business units.
**Mission**:
- Is the main Customer contact on all operational aspects of the customer relationship (except sales negotiation) with the objective of providing a best in class Service
- Ensures Sales Administration operations
- Supports process improvement, liaises with other departments and coordinates activities with other divisions to allow smooth information flow and high standard services
- Manages Technical incident as level 1 if needed
**Responsabilities**:
**1/ Is the main Customer contact on all operational aspects (except sales negotiation) and aims at providing a best in class service for the customers managed directly**
- Handles Customer calls so as to provide a best in class service
- Receives and processes Customer claims and questions in VS standard tools (valeocare4u), assigns them to the adequate department if need be, follows the customer issue until resolution.
- Ensures customer satisfaction through proactive actions and key account follow up
- Maintains updated customer database (accounts data in SAP, contact data in valeocare4u)
**2/ Is responsible for Sales Administration operations and process**
- Creates Customer accounts
- Manage orders and quotations, respecting the Customer’s requirements
- Follows order processing in VS system : stock allocation, exceptional order management, follow up of availability & associated actions
- Organises and/or checks shipping operations with Logistics
- Process customer returns, keeps customers informed and follows return management
- Processes customer orders, credit memo, debit memo
**3/ Participates actively to process improvements, liaise with other departments and other VS Divisions to allow smooth information flow and high standard services**
- Follows up customer service activities for the customers supported by other customer service teams
- Promotes and supports implementation of electronic services by the customer to improve quality of service (EDI, Web Portal, etc...).
- Liaises with the different departments concerned by Customer related operations in order to ensure a smooth communication flow and best in class service
- Maintain a good knowledge of sales administration SAP operations and support implementation of process improvements in the system.
**4/ Manages Technical incident level 1**
- Can advise Customers on Technical incident when root causes are known and easy to implement
- Assign Technical referent for new issues
**Education / Training**:
- BAC+5 or equivalent
- Languages: French, English (fluent), another language is a plus
- Communication: strong written and verbal skills
- Advanced Google Sheets (Excel) skills are desired
**Professional Experience**:
- SAP and CRM knowledge / Understanding
- Customer care focus
- Customer Administration understanding
- Good company organisation understanding
- Transversal vision
- Autonomous
- Teams empowerment
**Job**:
Customer Service Contact
**Organization**:
VS Smart Mobility Operations VSA
**Schedule**:
Full time
**Employee Status**:
Regular
**Job Type**:
Undefined term
**Job Posting Date**:
2023-07-18
- Join Us _
- Being part of our team, you will join: _
- _one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development _
- _a multi-cultural environment that values diversity and international collaboration _
- _more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth _
- _a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development _
- More information on Valeo: _
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