Customer Service Representative Beauty
Il y a 2 mois
**Customer Service Representative H/F**
**IMCD France - BU Beauty & Personal Care**
The IMCD Group is a global market-leader in the sales, marketing, and distribution of speciality chemicals and ingredients. Its result-driven professionals provide market-focused solutions to suppliers and customers across EMEA, Americas and Asia-Pacific, offering comprehensive product portfolios ranging from home, industrial and institutional care, beauty and personal care, food and nutrition and pharmaceuticals to lubricants and energy, coatings and construction, advanced materials, and synthesis.
The IMCD Group realised revenues of EUR 4,601 million in 2022 with over 4,300 employees in more than 50 countries. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for around 56,000 customers and a diverse range of world class suppliers. IMCD shares are traded at Euronext, Amsterdam (IMCD).
**A propos d'IMCD France**
IMCD France, filiale d’IMCD, est un acteur majeur de la distribution de produits chimiques et d’ingrédients de spécialité en France.
Son équipe d’experts techniques répond aux besoins de ses clients dans de nombreux segments de marché, bénéficiant d’une offre de produits variée issus de longues et solides collaborations avec les fournisseurs les plus réputés dans le monde. Avec plus de 80 ans d’expérience et près de 200 collaborateurs, IMCD France a acquis une solide connaissance des marchés sur lesquels elle intervient.
Les équipes d’IMCD France, toutes dédiées à un segment particulier, sont expertes en formulation afin d'aider nos clients à trouver les réponses les plus pertinentes à leurs questions techniques et à développer et commercialiser rapidement des produits innovants.
Rattaché(e) au Commercial Operation Manager de la Business Unit Beauty & Personal Care d’IMCD France, vous travaillez à l’administration des ventes et au suivi du portefeuille clients en lien avec les équipes commerciales et les responsables produits ou marché.
**Principales missions**
**Ventes (Administration des ventes) en binôme avec les technico-commerciaux**:
- Ouverture compte clients
- Saisie et traitement des ventes France et sociétés sœurs IMCD (export) sur CC360
- Gestion et suivi des échus clients
- Gestion et suivi des non-conformités logistiques et internes
- Saisie et suivi des échantillons
- Promotion de la plateforme MyIMCD, et site WEB
- Gestion des leads : Analyser les besoins exprimés par le contact ‘Lead’ (demande Onboarding MyIMCD / demande d’échantillons etc)
- Remise des prix clients
- Suivi de clients prospects
- Recueil prévisions, relances clients
- Les missions sont susceptibles d’évoluer en fonction des besoins de la société ou de changements d’organisation au sein de la Business Unit.
**Vos atouts**
Vous avez une expérience de 5 ans minimum dans l’assistanat commercial.
Vous êtes reconnu(e) pour votre aisance relationnel votre esprit commercial.
Autonomie, rigueur, organisation et esprit d’équipe sont les qualités qui vous définissent le mieux.
Être doté(e) d’un bon relationnel, d’un esprit commercial
Vous maîtrisez parfaitement les outils informatiques (ERP, Sales force, JDE).L'anglais est impératif pour votre quotidien.
**Environnement du poste**
Une organisation dynamique offrant d'excellentes conditions de travail ;
Poste en CDI basé à la Plaine Saint-Denis ;
2 jours de Télétravail par semaine ;
13 RTT par an ;
Rémunération : à négocier selon expérience et profil
Type d'emploi : Temps plein, CDI
Rémunération : 32 000,00€ à 37 000,00€ par an
Horaires:
- Du lundi au vendredi
- Travail en journée
Lieu du poste : En présentiel
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