IT Support Specialist
il y a 4 semaines
Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability._
We are looking for an IT Support Specialist apprentice to join our team. You will be responsible for providing technical support to employees of the company, as well as assisting the IT team in the day-to-day management of internal IT issues. You will work in the IT team and closely with other departments to ensure smooth operations.
️ Starting date : September 2023
This position requires you to be based in Paris
**The IT support mission**:
Develop and implement strategies to successfully scale and improve IT support across the company. The IT Support Specialist is in charge of providing all Deepki employees with world-class IT support during their journey at Deepki and enabling them to fulfill their mission with efficiency and productivity.
This role is key for the overall success of Deepki as it enables teams over several countries and locations (in offices or remote) to be fully operational and to focus on their business.
The IT Support team covers Level 1 and Level 2 support. They also work with the other members of the IT Operations team (System & Automation engineer) for Level 2/3 incidents and requests, and with many teams in the company to support collaborators (Office Manager, People, Security, other corporate services, etc ).
**Main responsibilities**:
- Be the initial point of contact on the IT Operations team
- Ensure operational excellence and handle (L1/L2) user requests from all offices - hardware/software, system & network
- Manage IT support requests using a ticketing system, by following up regularly with users to ensure issues are resolved effectively and in a timely manner
- Assisting the different teams during the organisation of events or large meetings in the offices requiring specific equipment
- Onboarding & Offboarding of Deepki employees
- Configure, install, and maintain computers and peripherals for new employees, and regularly perform software and security updates
- Resolve complex issues related to network, servers, databases, etc
- Contribute to the improvement of internal IT processes and systems, by proposing innovative solutions and automating recurring tasks
- Document IT support processes and procedures to improve service quality and ensure operational continuity
- Assist the IT Operations Manager in team projects
- Initiate new opportunities to improve employee satisfaction and increase efficiency by automating processes and potential externalization
**Scope**:
- Management and support of all office hardware equipment (endpoints, meeting room equipment, IoT devices, mainly anything related to IT and connected to the office network, etc)
- Managing and supporting company users' technical working environment (laptops & accessories)
- Support on Office softwares (GSuite, Slack, Microsoft Office 365, etc.)
- Support on Security Software (Cloud-based IAM, MDM for Mac OS, Chrome management, Antivirus, etc)
- Control in-house equipment (meeting rooms, visio conference tool, printers, cabling, etc)
**Your profile**:
- Degree in Computer Science or a related field
- Knowledge of MacOS operating systems, common productivity software, and computer peripherals
- Knowledge of computer networks, security, and data backup
- Good knowledge of Google Workspace
- Strong troubleshooting and problem-solving skills with the ability to communicate and collaborate with others stakeholders
- Attention to detail and accuracy
- A good level of English
- Ability to prioritize and work on multiple projects simultaneously
- We are above all looking for someone who is proactive, self-motivated, and committed to providing exceptional service to our employees : you might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply_
**WHY JOIN DEEPKI?**
Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.
We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.
On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.
Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more If you're interested in learning a foreign language, we've partnered with a language platform that offers 5 different lessons in French, English, Spanish, Italian, and German.
Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
-
IT Support Specialist
il y a 4 semaines
Paris 8e, France TALENTS IT Temps pleinNos consultants vous conseillent et vous accompagnent dans votre évolution de carrière. Nous recrutons actuellement pour notre client un(e) Spécialiste Support sur Paris dans le cadre d'un CDI. **Rattaché(e) à l'équipe support, vous aurez pour mission**: D'être le premier point de contact des utilisateurs souhaitant obtenir une assistante...
-
IT Support Specialist
il y a 2 semaines
Paris, Île-de-France BCIC Swiss Temps pleinLocation, Type, Skill, Responsibilities & More IT SUPPORT SPECIALIST Type Full Time Description BCIC Swiss GmBH is looking for On-site IT Support Specialist in FranceNow we need an On-site IT Support Specialist in (3 Rue Sain Pierre, Conde-Sur-Noireau & 480 Alle Gustave le creusot,Bourgogne), France for a full-time position. e) Install, upgrade, support and...
-
IT Support Specialist
il y a 2 semaines
Paris, France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Conde-Sur-Noireau), France for Full-time with Long-term position. **Location**: Conde-Sur-Noireau Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party...
-
IT Support Specialist
il y a 2 semaines
Paris, France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (2 rue Paul Cézanne), France for a Full-time with Long-term position. **Location**: France ,2 rue Paul Cézanne Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with...
-
IT Support Specialist
il y a 4 semaines
Paris, France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist France. Now we need an On-site IT Support Specialist (Backfill) in (Paris), France for a Full-time with Long-term position. **Location**: 4 Rue Paul Lafargue Paris Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third...
-
IT Support Specialist
il y a 4 semaines
Paris 13e, France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Paris), France for Fulltime position with long term contract. **Location**: (Paris), France Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors...
-
IT Support Specialist
il y a 2 semaines
Paris, Île-de-France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in France.Now we need an On-site IT Support Specialist in (Conde-Sur-Noireau), France for Full-time with Long-term position.Location:Conde-Sur-NoireauPosition Responsibilities:a) Provide first/second level contact and problem resolution for customer issues.b) Work with Third Party Vendors to...
-
IT Support Specialist
il y a 1 semaine
Paris, France Convelio Temps plein**\uD83C\uDFA8 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time...
-
IT Support Operations Specialist
il y a 1 semaine
Paris, France BlaBlaCar Temps plein**About BlaBlaCar** - BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely. **Your Mission** We are looking for an IT Support Operations...
-
IT Support Specialist
il y a 3 semaines
Paris 2e, France Flink Temps pleinCompany Description We are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to...
-
IT Support Specialist I
il y a 5 jours
Paris, France Lightspeed Temps pleinIT Support Specialist (Spécialiste en Support Informatique) - Level 1 (EMEA) Mission du rôle Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des problèmes...
-
IT Support Specialist
il y a 1 semaine
Paris, France Avanade Temps pleinAvanade France is seeking an IT Support Specialist to support our France team and Paris office. Avanade is a global company and part of Microsoft and Accenture. Our France team has all the advantages of a smaller organization, but we also benefit from our global network. **Come join us**: As an IT Support Specialist, you will leverage your technical...
-
IT Support Operations Specialist
il y a 2 semaines
Paris, Île-de-France BlaBlaCar Temps pleinAbout BlaBlaCar BlaBlaCar is the world's leading communitybased travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.Your MissionWe are looking for an IT Support Operations Specialist to join the...
-
IT Support Manager
il y a 4 semaines
Paris 17e, France Sesame IT Temps pleinDescriptif du poste Sesame it cherche son/sa #TechHero pour renforcer son équipe Support et recrute un IT Support Manager pour animer et piloter les activités de Support / #Helpdesk ! Missions principales: - Animer le service support IT (clients et interne). - S assurer du respect des engagements - Reporter l'activité support et évaluer le niveau de...
-
IT Support Specialist
il y a 2 semaines
Paris 02 Bourse, Île-de-France Flink Temps pleinCompany DescriptionWe are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to...
-
IT Support Specialist I
il y a 2 semaines
Paris, Île-de-France Lightspeed Temps pleinIT Support Specialist (Spécialiste en Support Informatique) - Level 1 (EMEA) Mission du rôle Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des problèmes...
-
IT Support Specialist I
il y a 4 semaines
Paris, France Lightspeed Temps pleinIT Support Specialist (Spécialiste en Support Informatique) - Level 1 (EMEA) Mission du rôle Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des...
-
IT Support Specialist
il y a 2 semaines
Paris 02 Bourse, Île-de-France Flink Temps pleinCompany DescriptionWe are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to...
-
IT Support Specialist
il y a 4 semaines
Paris, France EUC TECHS Temps pleinJob Title: IT Support Specialist / Desktop Support Country : France City: Paris Duration: 12 month Minimum upto 5 year (with the Possibility of extension based on performance) Start Date: 10 June 2024 Number of Open Position : 3 Experience (Yrs.) : 2 to 3 Language Skills : French (At Least B2), English (At Least B2) Pre-Requisite: Must have right to...
-
IT Support Specialist I
il y a 2 semaines
Paris, Île-de-France Lightspeed Temps pleinIT Support Specialist (Spécialiste en Support Informatique) - Level 1 (EMEA) Mission du rôle Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des problèmes informatiques...
