IT Support Specialist
Il y a 5 mois
Avanade France is seeking an IT Support Specialist to support our France team and Paris office. Avanade is a global company and part of Microsoft and Accenture. Our France team has all the advantages of a smaller organization, but we also benefit from our global network.
**Come join us**:
As an IT Support Specialist, you will leverage your technical knowledge and contribute to Avanade’s overall IT support function. You will assist with technical support and escalations for employees, primarily in France. You will support hardware issues (e.g., laptops), and user technical support. You will also deploy devices to the Avanade workforce. Overall, you will follow defined procedures and practices to resolve issues and assist users. Your closest IT Support colleagues will be located in Gallia and Europe.
Additionally, you will ensure define procedures, practices and methods are being adhere to by the junior team members. Overall, you will work closely with upper management to resolve simple to complex issues with your department.
Together we do what matters.
**About the job**:Day-to-day you will**:
- Develop local policies and procedures that comply with global IT standards
- Document, local, IT environments, e.g., network diagrams, system, configurations etc.
- Take responsibility for IT asset lifecycle management efforts, e.g. inventory, imaging, distribution support, retirement, etc.
- Use access control, and security knowledge to assist stakeholders
- Support Mac and Windows OS issues
- Procure laptops and accessories when necessary after seeking approval from business stakeholders
- Take responsibility for office and regional events using tools like Live Events
- Manage and support AV in the meeting rooms
- Manage stakeholder relationships in your office
- Support and mentor junior team members in your region
- Address any team concerns or user escalations
- Lead efforts to deploy laptops, system access, software upgrades, and any other on-site deployment related activity
**Managing IT environment**:
- Assist in implementation affecting the IT environment, e.g. LAN communications
- Ensure system security through system systems access rights in local environment help ensure sensitive stakeholder data is protected
**Operational**:
- Detect receive, and log internal customer problems, requests, and/or issues of increasing capacity, investigating incidents with stake
- Perform customer request and identification, following define investigation, resolution, escalation, and documentation pro
- Lead incident, notification and escalation efforts, insuring effective communication to key stakeholders
- Manage the delivery of IT production systems and services monitoring incidents, issues, and outages
- Monitor systems and prevent occurrence of incident, problems, and errors and improve overall performance
**Skills and Experiences**:
- Demonstrated experience working with and supporting users on Microsoft platform, technologies, and tools
- Experience working with and troubleshooting of Active Directory, Microsoft Teams, M365
- Strong understanding of TCP/IP Ethernet and Internet
- Experience troubleshooting latest Windows and Mac OS
- Working knowledge of incident management tools like Service Now
About you;
- Customer oriented attitude with great presentation and interpersonal skills
- Clear and concise, verbal, and written communication
- Demonstrated experiences stakeholder expectations, management
- Results oriented, self-directed ability to change and unstructured environment
- You will likely possess an undergrad degree or equivalent work experience, preferably in an IT related field
- You will likely have several years of experience working in a support or related function in an IT environment
- Business fluent in English and French
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits [1] here.
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look
We work hard to provide an inclusive, diverse cul
-
IT Support Specialist
il y a 4 semaines
Paris, Île-de-France Penta Temps pleinIT Support and Inventory Specialist RoleAt Qonto, we're looking for an IT Support and Inventory Specialist to join our tech team. As a key member of our IT department, you'll play a crucial role in ensuring our employees have the best possible experience with our internal technologies.As an IT Support and Inventory Specialist, you'll be responsible for...
-
Spécialiste en Support Télécom
il y a 1 mois
Paris, Île-de-France Fed IT Temps pleinProfessionnal de la Téléphonie d'EntrepriseFED IT recherche pour son client, un spécialiste en support télécom (TOIP/VOIP) pour renforcer son équipe en CDI à Paris.L'objectif principal de ce poste est d'assurer la qualité des services clients en analysant et en résolvant les incidents sur le parc téléphonique.MissionsAnalyser et traiter...
-
IT Support Specialist
il y a 7 jours
Paris, France Brevo Temps pleinToday more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees...
-
IT Support Specialist
il y a 3 semaines
Paris, Île-de-France Newrest Temps pleinJob SummaryThe IT Support Specialist will provide technical assistance and support to users of the information system, ensuring the continuity of service and efficient resolution of issues.Key ResponsibilitiesInstall, configure, and troubleshoot office equipment and software.Handle support requests and resolve incidents in a timely manner.Provide internal...
-
Spécialiste en Support Audiovisuel et Visioconférence
il y a 1 mois
Paris, Île-de-France Talents IT Temps pleinA propos de l'entreprise : Talents IT est un cabinet de recrutement national spécialisé dans les métiers de l'IT et du digital. Nous proposons régulièrement des offres d'emploi dans ces domaines : développement, sécurité, infrastructure, R&D, data, projet, produit...Nos consultants expérimentés vous offrent un accompagnement...
-
Spécialiste Support Télécom
il y a 1 mois
Paris, Île-de-France FED IT Temps pleinPoste: En tant que spécialiste support télécom, vous travaillerez en étroite collaboration avec la direction du support client. Voici vos principales responsabilités :Analyser et traiter les incidents sur le parc téléphonique de nos clientsRéceptionner les demandes des clients et rétablir les services en cas de problèmeSuperviser les installations...
-
IT Support Specialist
Il y a 3 mois
Paris, France Pigment Temps plein€900 - €1,500 a month **Le Rôle** Pigment a structuré son département informatique interne avec un responsable IT interne relevant du CISO et un technicien IT junior. L'équipe IT s'agrandit maintenant pour soutenir plus de 300 utilisateurs avec une croissance très rapide en 2024.Nous recherchons un spécialiste IT en alternance motivé pour...
-
IT Support Operations Specialist
Il y a 5 mois
Paris, France BlaBlaCar Temps plein**About BlaBlaCar** - BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely. **Your Mission** We are looking for an IT Support Operations...
-
IT Support Specialist
Il y a 5 mois
Paris, France Convelio Temps plein**\uD83C\uDFA8 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time...
-
Informatique Support Technique Spécialiste H/F
il y a 3 semaines
Paris, Île-de-France FED IT Temps pleinVotre rôleFed IT, cabinet de recrutement spécialisé dans les métiers informatiques, recherche un spécialiste du support informatique H/F pour son client, Leader mondial de son secteur (Industrie et transition énergétique).Rôle :En appui du responsable, vous êtes le principal point de contact du support informatique de niveau 2 et VIP pour les...
-
IT Support Specialist I
Il y a 5 mois
Paris, France Lightspeed Temps pleinIT Support Specialist (Spécialiste en Support Informatique) - Level 1 (EMEA) Mission du rôle Le Spécialiste du Support Informatique Niveau 1 fournit un support technique de base aux utilisateurs finaux au sein de l'organisation. Il est responsable de la résolution des problèmes matériels et logiciels courants, du dépannage des problèmes...
-
IT Support Specialist for Qonto
il y a 3 semaines
Paris, Île-de-France Qonto Temps pleinAbout the RoleAs an IT Support and Inventory Specialist at Qonto, you will be responsible for managing our asset inventory, ensuring that our employees have the right tools to perform their tasks efficiently. You will also provide technical support to our team members, troubleshooting hardware and software issues, and ensuring that our IT environment is...
-
Spécialiste Support Technique Montparnasse
il y a 3 semaines
Paris, Île-de-France QR Versailles IT Temps pleinBienvenue chez QR Versailles IT ! Nous sommes à la recherche d'un spécialiste support technique pour rejoindre notre équipe à Montparnasse.Détails du posteNiveau de responsabilité : N1 et N2 selon procéduresLocalisation : MontparnasseVos missions seront les suivantes :Résoudre les problèmes techniques des utilisateurs en appliquant les procédures...
-
Lead IT Support Specialist
il y a 4 semaines
Paris, Île-de-France The American University of Paris Temps pleinJob Title: Lead IT Support SpecialistAt The American University of Paris, we are seeking a highly skilled and experienced Lead IT Support Specialist to join our Information Technology Services team. As a key member of our team, you will be responsible for providing technical support to staff, faculty, and students, ensuring a seamless and efficient IT...
-
IT Support
Il y a 6 mois
Paris, France IT Support Temps pleinSKILLS 1. Hard skills - Expert sur Azure AD, Intune, Microsoft Endpoint Manager, Windows OS et Linux - Gestion des incidents, des problèmes et des changements selon les procéssus ITIL - Connaissance des produits de sécurité tels que Defender for Endpoints, SIEM, etc. - Connaissance de l'infrastructure : serveurs physiques et virtuels, dockers, VMWare,...
-
IT Support Specialist
il y a 3 semaines
Paris, Île-de-France Deezer Temps pleinJob OpportunityWe are seeking an IT Support Specialist to join our IT Corporate team in Paris and Bordeaux.The successful candidate will be responsible for:Managing OS deployment for MAC and PCsHardware and software inventoryOnboarding and offboarding of usersSupport of Deezer employees locally (IT bar) or remotelyIT support for meetings and internal...
-
IT Support
Il y a 5 mois
Paris, France Pennylane Temps pleinPennylane a pour mission d’aider les dirigeants de TPE et PME à reprendre contrôle de leurs finances. Concrètement ça veut dire quoi ? Pennylane se connecte aux flux financiers de ses clients et leur propose un outil de pilotage et de gestion qui leur facilite la vie. Ces dirigeants peuvent aussi bénéficier de l’accompagnement d’un-e comptable...
-
Manager Support IT
il y a 1 mois
Paris, France Fed IT Temps plein● En plus d'assurer des services d'assistance informatique de qualité, le Hub Lead se rendra régulièrement sur divers sites d'usine pour établir des relations avec les techniciens du CCTI, comprendre les problèmes spécifiques au site et faciliter l'alignement des processus d'assistance. ● Assurer une réponse efficace aux incidents informatiques...
-
IT Support Specialist
il y a 3 jours
Paris, France Greenly Temps plein**Greenly** is a B corp certified SaaS founded in 2019 by **Alexis**, **Matthieu** and **Arnaud**. Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable. Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and...
-
Support Applicatif Order Management Biztalk
Il y a 6 mois
Paris, France PROPULSE IT Temps pleinPROPULSE IT accompagne ses clients grands comptes et PME dans la mise en ?uvre des projets It et digitaux. PROPULSE IT est un réseau de consultants à forte valeur ajoutée, complètement associé à notre démarche qualité de suivi des besoins et projets de nos clients. A ce jour, le réseau de freelance PROPULSE IT comporte plus de 18000 consultants sur...
