Customer Support Specialist
Il y a 2 mois
Greenly is a B corp certified SaaS founded in 2019. Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable.
Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and to engage their entire ecosystem (employees, clients, suppliers) around their climate strategy.
Greenly supports clients within all industries. Currently working with over 2,500 clients, our assistance goes beyond basic carbon assessments by also including services such as Green IT, lifecycle analysis (LCA), and compliance with SBTi and CSRD initiatives.
**Our Values**:
- Ambition for climate : Minimize GHG emissions, maximize climate impact
- Deliver with agility : Work in small increments: fail fast, learn fast, win fast
- Own your opportunities : Achieve outstanding results by showing initiative and accountability
- Feedback paves the way : Succeed as a team by helping others progress
Curious to know more ? Take a look at our blog
**About the team**:
Greenly's Customer Support team is dedicated to delivering the best possible experience for our clients.
With this mission in mind, we ensure ongoing support to our clients whilst also ensuring we're helping the team work in a smarter way.
We are guided by this ambition to help in the best possible way, we go the extra mile to make an impact and we value ownership within our own scope and from those around us.
**Responsibilities of the role**:
- Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.
- Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.
- Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.
- Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.
- ️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.
- Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.
Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team
**You would be a solid fit for this role if you...**- are passionate about customer support.
- have a first experience in a customer-facing role within the SaaS industry.
- are detail-oriented and are highly organised in your day-to-day.
- are an adaptable, curious and an independent learner, thriving in fast-paced, dynamic settings.
- are driven by helping others move forward. You love interacting with customers while providing them with clear answers and strong support.
- possess a problem-solving mindset and can think on your feet to find effective solutions.
- ️ are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together. are fluent in French (~C2) and English (C1)
**We would be a great match for you if you are looking for**:
- ️ Private health insurance (by Alan, 100% covered by Greenly).
- Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- Lunch vouchers (by EKIP for a more sustainable way of eating)
- Flexible WFH policy and a beautiful office in the heart of Paris.
- ️ A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time.
**The recruitment process**
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Prepare and present a Case Study exercise to Elisa, Support and Onboarding Leader.
- Meet Ying, our Head of Delivery.
-
Customer Support Specialist
Il y a 7 mois
Paris, France Epsor Temps plein**Le pôle Client Services chez Epsor** La mission du pôle Clients Services est de délivrer la proposition de valeur d'Epsor en garantissant un haut niveau de satisfaction à l'ensemble de nos utilisateurs BtoB (nos entreprises clientes) et BtoC (les salariés de nos entreprises clientes). Le pôle compte une vingtaine de personnes organisée en 5...
-
Customer Support Specialist
Il y a 4 mois
Paris, France Tellent Temps pleinThis role is offered on a hybrid basis from Paris office or fully remote in France on full time employment basis. We speak in English at work, so it's important that you have a good level of English language._ **Your Mission** As a Support Specialist, you will be responsible for helping our French & English-speaking customers understand the Talent...
-
Customer Support Specialist
il y a 4 semaines
Paris, France swan.io Temps plein**About**: Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe. Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their...
-
Customer Support Specialist Fr/en
il y a 20 heures
Paris, France MANGOPAY Temps pleinCompany Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...
-
Customer Support Specialist
il y a 6 jours
Paris 19e, France welinkit Temps plein**Missions**: Notre client est un éditeur de logiciels dédiés au secteur de la restauration commerciale, leader en France sur son marché. La société compte aujourd’hui un peu plus de 70 collaborateurs et est en forte croissance depuis sa création : elle compte aujourd’hui plus de 8000 clients utilisateurs de sa solution logicielle (des cafés,...
-
Customer Service Technical Support Specialist
il y a 3 semaines
Paris, France L-Acoustics Group Temps pleinJoin our passionate and dedicated teams who are shaping the future of sound! Reporting to the Head of Customer Service, EMEA, the Customer Support Specialist will be responsible for providing exceptional service and support to international customers. This role involves answering customer inquiries by phone and email, troubleshooting problems remotely,...
-
Customer Service Technical Support Specialist
il y a 4 semaines
Paris, France L-Acoustics Group Temps pleinJoin our passionate and dedicated teams who are shaping the future of sound!Reporting to the Head of Customer Service, EMEA, the Customer Support Specialist will be responsible for providing exceptional service and support to international customers. This role involves answering customer inquiries by phone and email, troubleshooting problems remotely,...
-
Customer Service Specialist
Il y a 7 mois
Paris, France TRADEBE Temps plein**Customer Service Specialist**: **Customer Service Spécialiste**: Description du poste de travail: TFS - Centralisation de tous les TFS du groupe (UK, France, Italy et l´Espagne) - Control et renouvellement de TFS (Europe + UK) - Ouverture de nouveau TFS (support au différent site sur ce sujet) - Obtention garantie financière à travers Tradebe...
-
Customer Support Specialist
il y a 6 jours
Paris, France MANGOPAY Temps pleinCompany Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...
-
Customer Support Specialist
Il y a 6 mois
Paris 9e, France Aircall Temps plein**About the role**: As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so,...
-
Support Specialist for Customer Success
il y a 3 semaines
Paris, Île-de-France mediCAD Hectec Temps pleinAbout the RoleWe are seeking a highly skilled and motivated Support Specialist to join our Customer Success team. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer experiences and thrives in a fast-paced, dynamic environment.Key ResponsibilitiesProvide timely and effective technical support to...
-
Technical Customer Support Specialist
il y a 4 semaines
Paris, Île-de-France mediCAD Hectec Temps pleinAt mediCAD Hectec GmbH, we are one of the leading companies in the development of medical software for digital planning in orthopedic and trauma surgery.About UsWe have been a market leader for 30 years, constantly setting new standards in our field.As an internationally active company with several locations in Germany and abroad, we offer a rapidly...
-
Customer Support
il y a 20 heures
Paris, France BeReal. Temps plein**What do we believe in?**: At BeReal, we are building the first social network where people spontaneously share their real life. No filters. No followers. Just friends, sharing with each other. On BeReal, you discover your friends' real lives and get closer to them! Since the beginning we passed from 10K daily active users in March 2021 to 5M+ now. To help...
-
Customer Support Specialist
Il y a 7 mois
Paris, France Licorne Society Temps plein**À propos de l'entreprise**: ARISTID est une entreprise de technologie Française dédiée au secteur du retail. Grâce à ses solutions logicielles « data centric », ARISTID accompagne les retailers Français et internationaux vers l’industrialisation de leurs opérations commerciales. ARISTID structure et enrichi la donnée « offre » des retailers...
-
Customer Support Specialist
Il y a 6 mois
Paris, France Aircall Temps plein**Paris** **Customer Experience - 10006 - Support /** **Full Time** **/ Hybrid** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human...
-
Customer Support Specialist
il y a 1 mois
Paris, France Aircall Temps plein**Paris** **Customer Experience - 10006 - Support /** **Full Time /** **Remote** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human...
-
Customer Support Specialist
Il y a 4 mois
Paris, France Ledger Temps plein**We're making the world of digital assets accessible and secure for everyone. Join the mission.** Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...
-
Customer Support Technician
Il y a 7 mois
Paris, France Universign Temps plein**Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...
-
Customer Support
Il y a 7 mois
Paris 17e, France DentalMonitoring Temps plein**Dental Monitoring in a few words?** - A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. - A Tech company in full growth, always looking for innovation, quality and performance. - An international team with a friendly and benevolent spirit, focused on the...
-
Customer Relations Specialist
Il y a 7 mois
Paris, France Fisker Inc Temps pleinAbout Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...