Support Specialist for Customer Success
il y a 4 jours
We are seeking a highly skilled and motivated Support Specialist to join our Customer Success team. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer experiences and thrives in a fast-paced, dynamic environment.
Key Responsibilities- Provide timely and effective technical support to French-speaking customers, ensuring their issues are resolved promptly and professionally.
- Collaborate with internal teams, including Sales and Product Marketing, to ensure seamless delivery of training sessions and installations.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Analyze and resolve complex technical issues, leveraging expertise in computer systems management and DB (SQL Server environment).
- Stay up-to-date with product developments and best practices to provide expert guidance to customers.
- A degree in computer science or equivalent experience in computer systems management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Advanced knowledge of Windows Server and DB (SQL Server environment) is essential.
- Familiarity with MS Office applications and CRM Dynamics is required.
- English language proficiency is mandatory; German language skills are desirable.
- A competitive salary of €32-36k brutto per year, reflecting your experience and qualifications.
- A bonus of €200 brutto per training session, recognizing your commitment to ongoing professional development.
- An annual bonus based on predefined objectives, incentivizing you to excel in your role.
- Ongoing training and development opportunities, empowering you to grow within the company.
- A dynamic and supportive work environment, fostering collaboration and innovation.
mediCAD Hectec GmbH is a leading developer of medical software, serving the digital planning needs of orthopedic and trauma surgery professionals worldwide. Our mission is to deliver cutting-edge solutions that enhance productivity and satisfaction for our customers and partners.
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