Customer Support Specialist
Il y a 5 mois
**Paris**
**Customer Experience - 10006 - Support /**
**Full Time**
**/ Hybrid**
- Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, or at home - everyone has a voice that is valued.
Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk.
**About the role**:
As a
- **Customer Support Specialist**, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall.
- You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.**_This role is based in our Paris office. It is a hybrid role which requires a presence of at least two days per week in our Paris office. _**
**Your role at Aircall**:
- **Impact**: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.
- **
Teamwork**: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
- **
Growth Opportunity**: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.
- **
Learning**: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.
**What you need to succeed in this role**:
- Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
- Fluency in French is mandatory. Fluent in English is required. Excellent written and verbal communication skills
- Familiar with ticketing tools and systems
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
- A curiosity to understand and troubleshoot complex customer inquiries
- Strong sense of time management and prioritization of work
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
**Why join us?**
Key moment to join Aircall in terms of growth and opportunities
- ️ Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits
DE&I Statement:
- At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity,
-
Customer Support Specialist
il y a 4 semaines
Paris, Île-de-France WINAMAX Temps pleinCustomer Support SpecialistWinamax is seeking a highly skilled Customer Support Specialist to join our international development team. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service to our players and potential new players.Key ResponsibilitiesAnswer questions and messages from customers in a...
-
Customer Support Specialist
Il y a 6 mois
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
Customer Support Specialist
il y a 1 mois
Paris, Île-de-France Ledger Temps pleinUnlock the Future of Digital AssetsAt Ledger, we're revolutionizing the world of digital assets, and we need your expertise to make it happen. As a Customer Support Specialist, you'll be the first point of contact for our customers, providing top-notch technical support and ensuring their satisfaction.Your MissionDeliver exceptional customer experiences...
-
Customer Support Specialist
il y a 1 mois
Paris, Île-de-France Hive Logistics Temps pleinSenior Customer Support SpecialistAs a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring a seamless and positive experience with our Hive App.Key Responsibilities:Lead the support team, ensuring quality assurance and feedback to stakeholders and team members.Create business cases...
-
Customer Support Specialist
Il y a 5 mois
Paris, France Epsor Temps plein**Le pôle Client Services chez Epsor** La mission du pôle Clients Services est de délivrer la proposition de valeur d'Epsor en garantissant un haut niveau de satisfaction à l'ensemble de nos utilisateurs BtoB (nos entreprises clientes) et BtoC (les salariés de nos entreprises clientes). Le pôle compte une vingtaine de personnes organisée en 5...
-
Customer Support Specialist
il y a 2 semaines
Paris, France Greenly Temps pleinGreenly is a B corp certified SaaS founded in 2019. Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable. Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and to engage their entire ecosystem (employees,...
-
Customer Support Specialist
Il y a 3 mois
Paris, France Tellent Temps pleinThis role is offered on a hybrid basis from Paris office or fully remote in France on full time employment basis. We speak in English at work, so it's important that you have a good level of English language._ **Your Mission** As a Support Specialist, you will be responsible for helping our French & English-speaking customers understand the Talent...
-
Customer Support Specialist
il y a 3 semaines
Paris, Île-de-France WINAMAX Temps plein**Welcome to WINAMAX**We are a leading online poker and sports betting company in France, known for our innovative gaming software and passionate community. Our mission is to deliver exceptional customer experience and ensure the satisfaction of our players.As a Customer Support Officer, you will be part of our international development team, responsible for...
-
Customer Support Specialist
il y a 3 semaines
Paris, Île-de-France Radancy Temps pleinAbout the RoleAt Radancy, we're committed to delivering exceptional customer experiences through our Talent Acquisition Platform. As a Customer Support Specialist, you will play a vital role in ensuring our customers achieve their goals by providing top-notch support and guidance.ResponsibilitiesManage post-launch customer support for ongoing maintenance,...
-
Technical Support Specialist
il y a 4 semaines
Paris, Île-de-France American Express Global Business Travel Temps pleinAt American Express Global Business Travel, we're dedicated to helping our clients achieve success through innovative solutions and exceptional service. As a Technical Support Specialist, you'll play a critical role in delivering top-notch support to our customers, ensuring their travel experiences are seamless and stress-free.Key Responsibilities:Provide...
-
Customer Support Specialist
il y a 2 semaines
Paris, Île-de-France Brevo Temps pleinResponsibilities:Manage and resolve daily client tickets using Brevo's CRM suite, ensuring timely and effective support.Provide clear and concise communication to clients, addressing their questions and concerns in a professional manner.Escalate complex issues to the relevant teams, demonstrating a proactive and solutions-focused approach.Analyze and resolve...
-
Customer Support Expert
il y a 4 semaines
Paris, Île-de-France Radancy Temps pleinAbout the RoleRadancy is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their smooth use and adoption of our Talent Acquisition Platform.Key ResponsibilitiesManage post-launch customer support for ongoing maintenance, change...
-
Customer Support Associate
il y a 4 semaines
Paris, Île-de-France Radancy Temps pleinAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Radancy. As a key member of our customer success team, you will play a critical role in ensuring the smooth implementation and ongoing support of our Talent Acquisition Platform.Key ResponsibilitiesProvide exceptional customer support and resolve technical issues in...
-
Customer Service Specialist
Il y a 5 mois
Paris, France TRADEBE Temps plein**Customer Service Specialist**: **Customer Service Spécialiste**: Description du poste de travail: TFS - Centralisation de tous les TFS du groupe (UK, France, Italy et l´Espagne) - Control et renouvellement de TFS (Europe + UK) - Ouverture de nouveau TFS (support au différent site sur ce sujet) - Obtention garantie financière à travers Tradebe...
-
Customer Quality Specialist
il y a 4 semaines
Paris, Île-de-France Europcar Mobility Group Temps pleinCustomer Quality SpecialistAt Europcar Mobility Group, we're committed to delivering exceptional customer experiences across our global operations. As a Customer Quality Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Support the implementation of quality monitoring...
-
Customer Support Associate
il y a 2 semaines
Paris, Île-de-France Radancy Temps pleinAbout This RoleRadancy is seeking a skilled Customer Support Specialist to play a pivotal role in the company's success. As a key member of the customer success team, you will be responsible for ensuring seamless customer experiences and providing top-notch support to our clients.Key ResponsibilitiesManage customer support requests and provide timely...
-
Customer Support Specialist
il y a 4 semaines
Paris, Île-de-France Ledger Temps pleinAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Ledger. As a key member of our Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction.The ideal candidate will have previous...
-
Customer Support Specialist
Il y a 5 mois
Paris 9e, France Aircall Temps plein**About the role**: As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so,...
-
Customer Support Specialist
Il y a 6 mois
Paris, France Licorne Society Temps plein**À propos de l'entreprise**: ARISTID est une entreprise de technologie Française dédiée au secteur du retail. Grâce à ses solutions logicielles « data centric », ARISTID accompagne les retailers Français et internationaux vers l’industrialisation de leurs opérations commerciales. ARISTID structure et enrichi la donnée « offre » des retailers...
-
Technical Support Specialist
il y a 3 semaines
Paris, Île-de-France American Express Global Business Travel Temps pleinCustomer satisfaction is at the forefront of our mission at American Express Global Business Travel. As a Technical Support Specialist, you will be the go-to expert for our clients, providing unparalleled technical expertise and guidance to ensure seamless travel experiences.Responsibilities:Advise and provide technical expertise to customer requests,...
