Team Leader

Il y a 4 mois


RoissyenFrance, France Marquetis Call Temps plein

Marquetis Call est une filiale de Marquetis & Co spécialisée dans la communication et le marketing du secteur Automobile.

Nous sommes prestataire de service expert, nous accompagnons nos clients et apportons des solutions adaptées à leurs besoins.

Nous recherchons **_Un Team leader H/F _**rattaché au service réclamation et facturation des pénalités de notre client un groupe automobile.

**Vos missions principales**:
**Missions Opérationnelles**:

- Gestion des contrats et relation client
- Gestion des commandes clients et des factures fournisseurs
- Gestion de l’affacturage
- Optimisation de la gestion opérationnelle des contrats et affacturages et prévention de risque de dysfonctionnement

**Reporting et Audit de l’activité**:

- Reporting des référencements clients avec les commerciaux
- Suivi de l’activité de la prise de commande à la livraison et facturation
- Reporting sur les anomalies de l’affacturage
- Suivi et contrôle des dossiers clients en cours
- Suivi et contrôle des objectifs atteints et à atteindre
- Mise en place des Kpis afin de suivre l’activité du service

**Management et montée en compétences**:

- Management de l’équipe Fleet Agency
- Mise en place de plans d’actions afin d’accompagner les difficultés de l’équipe.
- Accompagnement de l’équipe dans l’atteinte des objectifs.
- Gestion des plannings de l’équipe.
- Gestion des heures de travail et absences.
- Points réguliers sur l’état des dossiers clients.

**Qualification**:

- Bac+3/4 en comptabilité ou bancaire ou management
- 2 à 3 ans d’expérience minimum sur un poste similaire

**Savoir être**:
Autonomie

Dynamisme

Aisance relationnelle

Prise d'initiative

**Savoir Faire**:
Manager, Piloter

Analyser et Synthétiser,

Maitriser la Relation Client (Oral et écrit),

Travailler en Equipe

Maîtriser les logiciels de bureautique (traitement de texte, Excel niveau confirmé, présentation ),

Gérer les priorités

Tickets restaurant

mutuelle

participation au transport


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