Customer Service Sales Engineer
Il y a 4 mois
**About FlexLink** FlexLink**, headquartered in Gothenburg, Sweden, is an industry leader in automated production and material flow solutions, providing customers with state-of-the-art solutions that deliver production efficiency and enable sustainable manufacturing.
FlexLink serves a broad customer base in different industries: food, beverage, tissue & hygiene, personal care, pharma & healthcare, automotive and electronics.
FlexLink is part of **Coesia**, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,084 million euros in 2023, and over 8,000 employees.
**About the Role**
Reporting to the Customer Service Manager, you will plan visits to the customers, and sell in a proactive way parts, modifications and services, keeping consistent connection with the customers and the installed base.
Main responsibilities will include:
- Visiting customers, building strong relationships with relevant stakeholders for service: maintenance, production, purchasing
- Listening to customer needs in terms of service, reporting back the voice of the customer
- Detecting opportunities for sales while on visit, observing the maintenance conditions of the installed base, and speaking to relevant people of the production area
- Actively promoting sales of parts, modifications (line modifications, relayouts, relocations, upgrades), services (on-site service, line inspections, warranty extensions, condition monitoring, trainings, preventive maintenance, remote assistance)
- Negotiating the final price and sales conditions, according to Sales and discount policies defined by local Customer Service Manager
- Actively contributing to achieving the budget / forecast targets for order intake, sales, profitability
The position will be based in Élancourt (78), France.
**What You Need to Be Successful**
- Bachelor’s degree in Engineering, Robotics or equivalent
- At least 5 years of experience in Project Management, Sales, Application Engineering or similar roles
- Experience in the automation, industrial machinery or robotics industry will be considered a plus
- Excellent interpersonal, service and communication skills
- Sales-oriented and customer-focused mindset
- Ability to travel on a continuous basis
- Proficiency in English and French (written and spoken)
Job Reference: CGS11899
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