Hospitality Operations Coordinator

Il y a 2 mois


Paris, France Oasis collections Temps plein

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services.

Some of your responsibilities will include:
GUEST EXPERIENCE (70% )
- Welcoming and checking out our Guests at the beginning and end of their stay
- Liaising with our Guest Experience team to troubleshoot issues during the stays
- Booking services for our guests (I.e parking, airport transfers, etc.)
- Coordinating with the GE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
- Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
- Maintaining a full inventory of materials we need to best look after our Guests
- Analyzing feedback and working with the team to improve services
- Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)
- Conducting home intakes to ensure properties meet Oasis standards
- Completing quarterly preventive maintenance checklist to properly upkeep our units
- Scheduling maintenance and cleaning services to remedy wear and tear
- Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)
- Maintaining the day-to-day relationship with Owners and Supply partners
- Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
- Processing net-to-owner adjustments for tasks Oasis completed on behalf of Owners/ Supply Partners

You:

- Speak excellent English & French, additional languages highly valued
- Have at least 2-year experience in Hospitality, and/or vacation rental homes
- Know Paris like the back of your hand. In fact, even better than the back of your hand, because who even knows the back of their hand that well?
- Can multi-task
- Love to meet new people
- Are passionate about what you do
- Thrive under pressure

Your schedule:

- Flexible schedule to include, potentially, some weekends and holidays
- Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

We:

- Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks
- Have a presence in over 20 destinations in 13+ countries and are still growing
- Believe in teamwork
- Benefit from the unique backgrounds and experiences of our team members from across the globe
- Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
- Are rapidly expanding and providing opportunities for our Team Members to grow with us

**Language**:

- French (required)

Work Location: On the road

Expected Start Date: 01/04/2023


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