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Hospitality Operations Coordinator

Il y a 5 mois

Paris, France Oasis Collections Temps plein

Position: Hospitality Operations Coordinator

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services.

Some of your responsibilities will include the following:
GUEST EXPERIENCE (70% )
- Welcoming and checking out our Guests at the beginning and end of their stay
- Liaising with our centralized guest experience team to troubleshoot issues during the stays
- Booking services for our guests (I.e parking, airport transfers, etc.)
- Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
- Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
- Maintaining a full inventory of materials we need to best look after our Guests
- Analyzing feedback and working with the team to improve services
- Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks

PROPERTY MANAGEMENT (20%)
- Conducting home intakes to ensure properties meet Oasis standards
- Completing quarterly preventive maintenance checklist to upkeep our units properly
- Scheduling maintenance and cleaning services to remedy wear and tear
- Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)
- Maintaining the day-to-day relationship with owners and supply partners
- Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units
- Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners

**You**:

- French mother-tongue
- Excellent spoken and written English
- Know Paris like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
- At least 1-year experience in Hospitality, and/or vacation rental homes
- Ideally have experience working with vacation home owners
- Can multi-task
- Love to meet new people
- Are passionate about what you do
- Thrive under pressure

**Your schedule**:

- Flexible schedule to include, potentially, some weekends and holidays
- 35 hours per week as well as any additional check-ins and check-outs
- Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs)

**We**:

- Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks
- Have a presence in over 15 destinations in 10+ countries and are still growing
- Believe in teamwork
- Benefit from the unique backgrounds and experiences of our team members from across the globe
- Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
- Are rapidly expanding and providing opportunities for our Team Members to grow with us

**Job Types**: Full-time, Permanent

**Salary**: 30,000.00€ - 36,000.00€ per year

**Experience**:

- vacation rental: 1 year (required)

**Language**:

- French (required)
- English (required)

Work Location: On the road