Customer Support Specialist
Il y a 6 mois
L’équipe Customer Support est en relation directe avec les plus grands groupes Français et Internationaux du Retail, et a pour mission de réceptionner, diagnostiquer et suivre le traitement des incidents signalés par les clients, en tenant compte des niveaux de service contractuels.
Sous la responsabilité du Head of Customer Support, et dans un rôle d’appui à la production, vous serez également amené à traiter des demandes de service.
Dans ce cadre, vos missions seront les suivantes:
- Analyser, qualifier et résoudre les incidents dans son périmètre de compétence ;
- Escalader les tickets clients au bon interlocuteur (Intégration, Développements, Infrastructures, Data) le cas échéant ;
- Assurer le suivi du traitement des tickets jusqu'à leur clôture ;
- Coordonner les différents services impliqués ;
- Réaliser des tâches simples de paramétrage et d’intégration ;
- Documenter des tâches récurrentes et réalisables rapidement ;
- Identifier les tâches techniques récurrentes pouvant faire l'objet d'une évolution des solutions
En formation niveau Bac +3/4 en Ecole Informatique ou équivalent, vous justifiez idéalement d’une expérience de 4 à 5 ans sur un poste similaire.
- Rigoureux, et organisé, vous avez le sens du service et une véritable capacité d’analyse ;
- Vous savez vous adapter à divers environnements et utilisateurs ;
- Bonne connaissance d’Excel ;
- La connaissance de JIRA serait un + ;
- Anglais niveau B1 minimum.
- Tickets restaurants ;
- Mutuelle d’entreprise ;
- Possibilité de faire 2 jours de télétravail par semaine ;
- Environnement de travail stimulant ;
- Equipe jeune, dynamique et engagée ;
- Locaux agréables
Qui sommes nous ?
**ARISTID Retail Technology** est le leader Français de la transformation digitale de la communication retail.
Grâce à sa connaissance historique du secteur de la grande distribution et à ses solutions logicielles dédiées
**ARISTID **permet aux grandes enseignes de produire à grande échelle des offres personnalisables et omnicanales. En plaçant la structuration de la data commerciale au cœur de son métier,
**ARISTID **a révolutionné la communication des enseignes en France et accélère son développement sur de nouveaux marchés à l’international.
-
Customer Support Engineer
Il y a 6 mois
Clichy, France Sectra Temps pleinAre you passionate about technology? Are you an engineer with an analytical mind who love solving complex problems and want to use that ability to truly impact customer satisfaction and patient care? We are currently looking for a support engineer for our organization in Clichy. Sectra is one of the world’s leading providers of IT systems for managing...
-
IT Support Specialist level 2
il y a 3 semaines
Clichy, France Symrise Temps pleinAbout Us Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider....
-
Application Specialist
il y a 1 mois
Clichy, Île-de-France Sectra Canada Inc Temps pleinAbout the RoleWe are seeking a highly skilled and motivated Application Specialist to join our team in France. As an Application Specialist, you will be responsible for optimizing our customers' use of our solutions, delivering web-based and on-site training, analyzing customer workflows, and working closely with our Professional Services, Technical Support,...
-
Clichy, France Amazon France Logistique SAS Temps pleinAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a Post-Delivery Experience Manager (m/f/d) to join our French & Belgian Customer...
-
Senior Customer Experience Program Manager
Il y a 7 mois
Clichy, France Amazon France Logistique SAS Temps pleinFluent in French and English - Excellent writting skills - Bachelor's Degree - experience leading a Customer Service organization - Analytical experience building and analyzing models using various tools - Project management experience and ability to drive priorities / results ABOUT THIS ROLE This role is based in Paris, France. ABOUT YOU - You are...
-
Marketing Specialist
il y a 4 semaines
Clichy, Île-de-France Accor Temps pleinJob Description: We are looking for a talented Marketing Specialist to join our team. As a Marketing Specialist, you will be responsible for developing and implementing marketing campaigns to increase brand awareness and drive sales. You will work closely with our sales team to understand customer needs and preferences.Key Responsibilities:Develop and...
-
Senior Customer Experience Manager, Last Mile
il y a 4 semaines
Clichy, France Amazon France Transport SAS - F15 Temps pleinProject/program management experience including proven ability to manage large and complicated projects with experience leading cross-functional projects - Results driven individual with strong proactiveness - Business judgment with a track record of successfully delivering quantifiable results. - Experience developing operational process and technologies to...
-
Senior Customer Experience Manager, Last Mile
il y a 3 semaines
Clichy, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinAre you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Last Mile Delivery Experience (LMDX) team is looking for a Senior Customer Experience Manager to manage large-scale programs...
-
Senior Customer Experience Manager, Last Mile
Il y a 7 mois
Clichy, France Amazon France Transport SAS - F15 Temps pleinproject/program management experience including proven ability to manage large and complicated projects with experience leading cross-functional projects - Results driven individual with strong proactiveness - Business judgment with a track record of successfully delivering quantifiable results. - Experience developing operational process and technologies to...
-
Growth Marketing Specialist
il y a 1 mois
Clichy, France Echoes Temps plein**At Echoes and Moving Intelligence, we are revolutionizing the automotive industry with cutting-edge solutions that enhance security, efficiency, and customer satisfaction. Our commitment to innovation and customer success has made us a leader in the fleet management and security industry, and we’re looking for driven professionals to join our dynamic...
-
IT SAP Customer Master Data Analyst
il y a 4 jours
Clichy, France l'Oréal Temps pleinUnleash Your Potential at L'Oréal's Beauty Tech! For more than a century, L'Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with EUR42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering...
-
Post Delivery Experience Mgr, Customer Service
Il y a 6 mois
Clichy, France Amazon France Logistique SAS Temps pleinFluent in French and English - Bachelor's degree in Management, Business Administration, or a related area - Experience managing cross-functional programs, including external and internal stakeholders At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd...
-
Spécialiste en Support Informatique
il y a 3 semaines
Clichy, Île-de-France Michael Page Interim Temps pleinVous êtes expert en support informatique et cherchez un nouveau défi ? Notre client, leader de la location d'espaces de stockage en libre accès en France, vous propose un poste de technicien systèmes d'information. Sous la direction du directeur des systèmes d'information et sous la tutelle des équipes dédiées, vos principales missions seront les...
-
Customer Experience Management Lead
Il y a 6 mois
Clichy, France Brambles Temps pleinDescription Position Purpose This role is a critical part of Brambles’ transformational journey to elevate the Customer Experience across the enterprise. The role will influence how we measure and impact that experience across all touchpoints of the customer journey. The role is responsible for the development and maintenance of the metrics used...
-
Brand Specialist
Il y a 5 mois
Clichy, France Amazon EU SARL (FR) - D69 Temps pleinBachelor’s/Master’s degree or equivalent experience - Fluent written and verbal communication in English (minimum C1 level) - Minimum of 6 months professional experience after graduation in Sales, Buying, Project Management, Supply Chain, Marketing or Consulting. - Knowledge in MS Office programs (e.g. Excel, PowerPoint) At Amazon we’re on the lookout...
-
Brand Specialist
Il y a 6 mois
Clichy, France Amazon Business EU SARL, succursale française - P93 Temps pleinBachelor’s/Master’s degree or equivalent experience - Fluent written and verbal communication in French and English (both minimum C1 level) - Minimum of 6 months professional experience after graduation in Sales, Buying, Project Management, Supply Chain, Marketing or Consulting. - Knowledge in MS Office programs (e.g. Excel, PowerPoint) At Amazon...
-
Apprenticeship - Logistic Coordinator Support
Il y a 6 mois
Clichy, France BIC Temps pleinFor over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...
-
Senior Contracts Specialist, Amazon EU
il y a 4 semaines
Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps pleinDescriptionWe are seeking an experienced Contract and Procurement Manager to join our team at Amazon EU SARL (FR) - D69. As a key member of our procurement team, you will be responsible for developing and implementing global contracts and procurement strategies that drive business growth and profitability.Key ResponsibilitiesParticipate in and oversee group...
-
Sr. Business Manager, Amazon Ads
Il y a 6 mois
Clichy, France Amazon Online France SAS - C82 Temps pleinBS/BA degree or equivalent experience - Extensive experience working in sales, business development and/or advertising. - Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses to support and grow a business - Experience with managing financial analysis and budget forecasts -...
-
Brand Specialist
il y a 3 semaines
Clichy, Nanterre, France Amazon EU SARL - D69 Temps pleinVous avez l’âme d’un entrepreneur et avez une passion pour le e-commerce ?Vous souhaitez développer vos compétences dans le domaine du retail tout en réinventant la façon dont les plus grandes marques travaillent avec Amazon ?Quel est le quotidien d’un Brand Specialist chez Amazon ?En tant que Brand Specialist, vous rejoignez l’équipe Amazon...