Alternance - Expert Technical Customer Service Et

il y a 2 semaines


Lyon, France seqens Temps plein

**Famille / Sous-famille d'emploi**:

- Quality & Regulatory - Global Quality

**Type de contrat**:

- Alternant / Apprenti

**Durée du contrat (Mois)**:

- 12

**Intitulé du poste**:

- Alternance - Expert Technical Customer Service et support clients H/F

**Contexte du poste**:

- Adhérant à Engagement Jeunes et labellisé « Employeur de choix » depuis 2021, Seqens a pour vocation de t'accompagner vers l'obtention de ton diplôme grâce à une intégration, une formation et une expérience professionnelle riches.
- Auprès de plus de 200 alternants et stagiaires accueillis chaque année, tu seras intégré et participeras à la vie de la communauté « Alternant/Stagiaire » avec des évènements dédiés chaque trimestre : journée d'intégration, séminaire de rentrée, moments de convivialité, accès privilégiés à des outils, suivi interne
- Grâce à Engagement jeunes, nous t'accompagnerons également, à l’issue de ton expérience Seqens, pour la suite de ton parcours étudiant ou vers ton premier emploi via des formations complémentaires.
- Rattaché à l’équipe Technical Customer Service (QA.RA departement), en lien avec les Business Units "Innovative" et "Generics" de notre groupe SEQENS, vous apporterez votre soutien à l’équipe dans la réalisation de diverses missions. Ce poste vous permettra de développer des connaissances approfondies sur l’industries pharmaceutique et chimique.

**Principales missions**:
- Supporter l’implémentation d’une librairie SharePoint support client (réalisation de fiches produits, statements, renouvellement des documents arrivant à expiration) en collaboration avec les sites et l'équipe Business.-
- Participer à l’élaboration et l’implémentation de nouvelles procédures qualité groupe selon les priorités-
- Aider l'équipe de la direction qualité opérationnelle dans la recentralisation de différents processus site via la collecte et le recensement de données (audits clients, contrat qualité, etc..)-
- Apporter un soutien dans les réponses faites aux clients, principalement celles définies comme étant de niveau 1 (réponses immédiates via la librairies SharePoint)**Les atouts pour réussir**:

- Formation: Etudiant(e) en master II en qualité/sécurité chimique ou chimie ou école d’ingénieur en chimie
- Appétence pour l'informatique
- Organisé, Rigoureux, Réactif, et autonome.
- Bonne capacité de travail en équipe
- Bonne Maitrise de l’anglais

Localisation du poste

**Localisation du poste**:

- France, Auvergne-Rhône-Alpes, Ecully (69)



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